Complaint Review: Flexcard Hybrid Program Visa Card - Internet

    I am just responding to your post, and I was wondering if you ever got your money back??? I just got scammed too as well, and I want to know if there is any recourse that I/we can take?? Please get back to me, my email address is [email protected]    Thank you

I am trying to figure something out. I will be in Florida for the next week, and I want the physical address to the office. I want to see people, paperwork, and my money.

I would like to send a message to the management and owners of the so called Flexcard Visa Program.  Reading your responses to the complaints indicates to the reader that you are indeed a company with questionable standards.  Using a customers name is the first mistake, taking the time to respond to each posting or complaint is another questionable act, what company does that.  Put yourself in the consumers shoes for moment, how many honest and respectable companies sit and answer comments like these, answer "NONE".  This company is clearly a scam has more time on their hands than they should, maybe if you answered less of these comments you would be able to get the cards our to customer that are waiting for them.  It's just a thought!

i was accepted into the visa flexcard program on November 9th 2011. i have yet to receive my visa flexcard. i was told that my card was mailed out on december 2nd 2011 from los angeles california. apparently they were behind in their credit card printing. it is december 12th 2011 and  i still haven't received my card. i was told by the call center that it is an unsecured credit card that can be used to make purchases where ever visa card is accepted. i just want to receive my card.

Where is the location in the Terms and Conditions that it talks about the online store?

 up to a 10k line of credit with our store an

I think that an outside opinion is necessary in this...I am an individual who WAS considering signing up for this card, but began reading reviews first, and I'm terribly glad that I did. As a  highly intelligent individual when it comes to marketing/sales I can say that this company has done a GREAT job...deceiving people, and slandering them.

Any company in the world that handles information such as this yet feels the need to show superiority by calling you out by your name shows how unprofessional they truly are.

In addition to this regardless of whether you're" following htthe correct procedures" your interpersonal skills are severely lacking.   Calling persons (passively) ignorant, and saying that "This customer is another victim? Maybe a victim of not knowing how to read" is just a clean example of how childish the customer service department there is.  If this is in any way an indication of the managerial skills then it's no wonder you're receiving complaints from people.

All of your rebuttals are childish in nature, and you're failing to even make the same point you keep stressing due to you not having enough to support it.  my suggestion would be to quit while you're ahead, before someone sues you.  There are millions of attorneys CRAWLING this website in search of the next big company to go Pro-Bono against.  I would suggest shutting your traps, and realizing that you've been beaten before you ensue a class action lawsuit from the individuals that you've scammed.

This customer is another victim? Maybe a victim of not knowing how to read. Our website clearly states that the line of credit is for our online store only. Additionally, the refund email is not setup to apply for another card it is to request a refund. If he doesn't want to fill it out then do not fill it out.

It is unfortunate that three people out of ten of thousands can attempt to smear the good name of a company. If the author of this last post or anybody is unhappy with our services we welcome them to call us directly as opposed to writing a passive aggressive post.

Thank You,
FlexCard Staff

I experienced the same exact issue as others. The website for the Flexcard Program is misleading. If there was any explanation that the credit line would be for book purchases only, I would NOT have applied. I requested a refund immediately and the customer service rep advised they would email me a form and told me they would refund my money. The email form is a link to apply for the same card all over again!! I copied an email they sent to me stating they would refund my money. 
I have also contacted my bank to dispute the charge and WILL involve law enforcement (for fraud) if I do not receive a refund from them as promised.   

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We appreciate that you were professional in your disagreement and would like to clarify. The site says an unsecured revolving line of credit, not an unsecured credit card. Additionally, the application page clearly states that the line of credit is to be used at the credit building store. We would be happy to discuss this matter further if you have any questions or comments. Thank you for your response.

Valerie and Crystal:

We would like to address any and all of the issues you mentioned. Please see below- 



1.Line of Credit Statement / Not on Website-

Our application clearly states through words and pictures that our program is a 3-1 program consisting of a GPR Visa, up to a 10k line of credit with our store and a cash advance. If you have any recommendations on how to make this more clear we would love to hear them.  



2. Refund 10 days-

Again, we pride ourselves on customer service and all of our representatives are trained to issue refunds if a customer is unhappy, which we did in this case. The refund had nothing to do with Crystals geographic location. In regards to the seven to ten day refund  comment we have no control over this time frame. We use a merchant account to send and receive payments. When refunding a customer the electronic processing takes seven to ten days.



3.Knowledge of Crystals name and identity-

It wasn't very difficult to deduct that Crystal was the person in Tamarac, Florida who came in on the same date as this post. We at no point provided any personal information about her. All of our customers information is PCI compliant and 100% secure.



4.Crystal's Contact number-

After this post we attempted to contact Crystal at the number provided on three seperate occasions with no luck.



5.Crystal's comment about her knowledge of the products on the credit building site-

This comment shows that she obviously knew that the line of credit was for products and she was simply dissatisfied with said products.



6.Orchard bank's line of credit-

In one of the posts above, comments were made about Orchard banks 320 line of credit after paying their security deposit. If anyone is looking for a $300 line of credit we urge them to go with this product. Orchard bank is a great company. 

I am so glad that someone else is here to verify that this company is very bad in the way that they mislead consumers and misrepresent their products. Thank you so much for proving that the employee of this company is totally lying. I promise, people, when you see the above mentioned statement from the company, you will see they'll tell you about $10K unsecured credit limit..... and when you try to find out what that credit is for, you are not able to see until after you pay your hard earned money. When you do pay and get a password for the "unsecured credit limit" website to get started, you find out that it's only for books that nobody wants to read. Who wants a $10K credit limit for a bunch of books???? Are they serious??!!??!! The library is open everyday and now we even have access to books online from the library....ever heard of ebooks??? And yes, from the library, even that is FREE!

And if they have no intentions on misleading consumers, then why would they make sure the unsecured credit limit website is a secret (can't see the products) until AFTER you pay your money? These people are here to try and rip us off. Period.

Run people Run!

First of all to even say my name at all shows that this company is extremely unprofessional so advice to all..... RUN RUN RUN. You show how bogus you are by the reply you made. I am hiding from you in no way so yes my name is Crystal, but if you were such a wonderful company, how do you know exactly which customer I am if my statement is untrue??? You just proved not only how bad of a company you are, but how ignorant you are by showing that I'm telling the truth because if I wasn't you would be wondering who I am instead of immediately knowing. Second of all, you never tried to contact me, my phone number has never been disconnected in 15 years so you are full of crap. You are a liar and I'm glad people can see this posting. And furthermore, you stated my phone number when I called you and it was correct then and is still correct now so you never tried to contact me at all. When I contacted you about my refund, you did not immediately refund the money "within a few minutes" as you said, you said "Ok, we'll refund your money within 10 days!"very hastily and hung up on me. I called back to speak with someone else and he told me the same thing except he was a bit nicer about it in order to patronize me so that I would not be as upset as I was and get off the phone. I'm still upset. By the way, you never denied the child in the background as you know that's true too. Get some real customer service and a real company instead of having the whole family in a 3500 SF office. That means nothing. In south Florida, anyone can get office space where the rent is free for 4 months.... please deny that.

This is not a misunderstanding. If anyone goes to apply, it gives you a credit limit to a secret website and you cannot see what the products are UNTIL AFTER YOU GIVE YOUR MONEY!!! At that point you are given a password to see what the products are to find out that they are old books that nobody wants to buy $5000 worth of.  That is not a misunderstanding of what I applied for, it is a clear misrepresentation~its called trickery.I did file a report on this company as others did (No I am not the only one....just check the BBB) and I reported you to my bank because you did not refund by money in time so I changed all of my bank information against this fraudulent company.

Thanks for proving how horrible your company is by showing extreme unprofessionalism (calling out a customer's name), proving that I was correct (knowing exactly who I was), and showing the bad customer service. Your reply proves my complaint and I'm very glad you did.  All Smiles......

At least if anything happens with my social security number or any other personal information, I will know exactly who to sue since I see your unprofessionalism. Take notes people.... this is proof that FlexCard Hybrid Visa Program is NOT a good company to go with.



Sincerely,

Customer Revealed by the unprofessional company (Crystal)

I beg to differ with the owner of the email reply to Crystal.  

This is what your website states regarding the line of credit:

In addition to reporting your daily card activity, FlexCard Hybrid Program Visa Card offers an UNSECURED revolving retail line of credit up to $10,000, which will report as an open and active revolving account to the credit bureaus. This line of credit will report to the credit bureaus as a traditional UNSECURED credit card and add an open and active account and build your total positive credit history.*You do not need to utilize this line retail of credit to build or rebuild your credit profile, as all of your account activity reports to the bureau.

You said it clearly states how and where this line of credit was to be used.  It does not.  This information is directly under your heading "line of credit".  

Very misleading and misrepresents your company.  I would suggest all interested parties in your service do their due diligence before proceeding with signing up.

This slanderous post was written by a woman who's first name is Crystal. To protect her identity we will leave her last name blank. Our website clearly states that we are a 3 in 1 product, which includes a GPR Visa, an unsecured line of credit that can be used at our online store and a cash advance all in one.



Our 3500 SF office, which Crystal is more than welcome to come to, is located in Delray Beach Florida in the Bank United building, not a home address. Additionally, we never force anyone to purchase our product by any means. 



It is our understanding that this customer misunderstood what she was attempting to purchase and we promptly refunded her minutes after she finished our application. Customer service is our number one priority. Additionally, when we attempted to contact Crystal on the phone number she provided to us to discuss this matter, the number was disconnected. Seems odd that a person applying for credit would use a false number if her motives were honest.