- Report: #1385050
Complaint Review: Flowershopping.com - Internet
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Why?
Flowershopping.com
Internet, USA
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Flowershopping.com The pictures they show on their website is not what you get. Internet
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Order #1740752. Complaint #983872. I ordered flowers on line for a funeral for a family member. I specifically looked for a local florist to avoid web scams. When searching their website, flowershopping.com came up and I thought I was dealing locally. They state "family owned and operated" implying they are local. Due to this being a death in the family we wanted a beautiful arrangement for the service so we ordered a $127 arrangement that by picture was beautiful. We ordered the arrangement as shown. We paid $20 in delivery fees so a total of $147. My spouse flew from Florida to CT for the services. When arriving at the funeral home I was sent a picture of the arrangement and was horrified. We ordered an arrangement full of beautiful exotic flowers with no greenery and received a fern with 13 small cheap flowers. I contacted flowershopping.com via their website on Sunday but never heard from them. I called on Tuesday morning and complained so I got an email response asking for a picture since without a picture they couldn't do anything. I sent the picture immediately. They contacted me this morning and offered 30% off the product but not off all the other fees. I responded back reminding them of their advertised 100% satisfaction website advertisement. They responded back apologizing that the local florist wasn't able to create the arrangement as shown and offered 50%. I responded back that it was unacceptable and if they didn't offer at least 75% off I would notify my credit card company to reverse the funding due to fraud. You can't show pictures of an arrangement and send what you want and expect a consumer to accept that. Do not do business with this company. They are horrible and take advantage of people during their lowest times. That is disgraceful.
