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  • Report:  #584729

Complaint Review: flythere4less.com - Internet Internet

Reported By:
Nev - Denver, Colorado, United States of America
Submitted:
Updated:

flythere4less.com
Internet, Internet, United States of America
Phone:
1-877-558-4532
Web:
www.flythere4less.com
Categories:
Tell us has your experience with this business or person been good? What's this?


I first started researching fares for Turkish Airlines a few weeks ago. Yesterday, I got a fare with flythere4less.com (subsidiary of ATI Flights International) for $893. With travel insurance this came to $929 per person. I booked two tickets on the the flight from Chicago to Istanbul, and entered my credit card information. I even got their confirmation via email that the fare was booked. Today, I called them to make sure the e-ticket was being processed. I was about to buy my Denver-Chicago flight segment with another airline to make the connection to my international flight. Luckily, I had some sort of premonition to call ATI before I hit the submit button. After a lot of side stepping, the representative said they could not honor the price that was advertised, purchased, and confirmed via email. They instead wanted to arrange another ticket to Turkey on another airline with a longer trip duration. To top it all, this flight was more expensive! This bait and switch should be unacceptable and illegal! Finally, they canceled my booking and refused to match the fare of the original booking.

I believe there is some sort of problem occurring between their website and Turkish Airlines. They should be mandated to issue a ticket for the price promised once the credit card information is submitted. Fares change constantly, and taking 24 to 48 hours to get back to the customer is a cop out, since the fares are constantly changing. The customer is left with a higher fare with NO negative repercussion for the website. Hiding behind their 'legalize' is a cop out! They should stand behind their product, which in this case is their published fare. I don't feel appreciated as a customer, and would warn others not to waste their time and energy with
flythere4less.com (subsidiary of ATI Flights International).


2 Updates & Rebuttals

FlyThere4Less.com

USA
Problem solved

#2UPDATE Employee

Mon, April 12, 2010

As the customer reported in his second , this has become a non-issue as soon as we started to investigate. It turns out that it was a price-filing error on the airline's part. This explains why were unable to issue the ticket as the customers demanded (we are bound by airline-imposed rules). In any case, we advocated on behalf of the customer to the airline and the airline ended up honoring the fare.

In our view, the customer filed the report way to soon, and it would be nice to have it removed, as it doesn't really reflect the situation at all.

Can ripoffreport.com remove this entire thread?

Regards,

FlyThere4Less.com

 


Nev

United States of America
www.Flythere4less.com has now honored fare posted on their web page

#3Author of original report

Fri, April 09, 2010

Since filing my complaint on ripoffreport.com, the Company www.flythere4less.com has honored their original fare that was posted on their website.

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