- Report: #1206762
Complaint Review: Ford Long Mcarthur - Salina Kansas
-
Author Confirmed
Why?
Ford Long Mcarthur
3450 S. 9th St Salina, 67401 Kansas, USA
Phone:
785-823-2237
Web:
longmcarthur.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ford Long Mcarthur Long Mcarthur Ford Made a sucker out of me, stole from me Salina Kansas
I purchased a used truck from them as my first newer vehicle purchase ever. 2005 Ford F-150 and was sold a lemon. I had to bring the vehicle in multiple times during my five months owning it. As a used vehicle you expect some issues but this was ridiculous.
Now the engine is seized or dead or broke. I don't know which as they want $500 to inspect it. I am unwilling to pay more money to this company than the original $11,000 to buy the truck (an amount of money I will spend paying off over the next 3 1/2 years). I was told to fix the engine it would be $7000 and they would be willing to pay 10%.
I was a sucker walking in the door. I believe they knew this truck was an issue and just hoped it would hold out. I also believe I was sold this truck under false pretenses and mis-management. Now they need to make ammends by giving me a full refund minus the possible three months total I was able to drive it or trade me a vehicle at cost with warranty.
I cannot afford to buy another vehicle or go further in the whole as a single father I pay my bills. I wish they were as reliable.
3 Updates & Rebuttals
working on it again
#2Author of original report
Mon, March 09, 2015
I was told they had been working on it prior to the bad reviews in good faith I will be giving them a chance
They weren't looking out for the customer
#3Author of original report
Thu, March 05, 2015
My first report says it the best. I was sold a truck under false pretenses. They asked me to take all reviews down as they worked on the situation. I did feeling that surely they were trying. They were covering their own butts. They offered me $2000 in trade which I didn't take. It was a slap in the face. If you value your money go somewhere else. If the sales and management team are to be in honesty than the brunt of this falls on the service department that has the highest incompetency rate I have ever seen.
Please take this review for what it is. I did not have an issue while buying the car but I do feel that I was robbed due to a lack of character by the service department.
ttfndude
Salina,Kansas,
They are working on the situation
#4Author of original report
Thu, February 05, 2015
The sales staff is working on fixing the situation caused by the service department. I will not come out even on this but at least someone is trying to do something.
