Bob
Seattle,#2Consumer Suggestion
Thu, July 18, 2002
The warranties state Wear-Fade-Stain-Water Damage. The fine print tells you accidents are excluded. Knocking a plate or a cup off the counter is clearly an accident. Laminate floors are made to be walked on. However-- A little known fact about laminate floors is that there are two kinds. High Pressure Laminate( HPL ) is the strongest and it will resist impacts. Formica falls into the category of Direct Pressure Laminate ( DPL ). It is the weaker of the two. Next time you shop for laminate ask to have someone show you the difference. You will be quite surprised.
Nick
Mt Juliet,#3Consumer Suggestion
Sat, March 09, 2002
I'm sure if you contact the installer or if you're a "do-it-yourselfer", your supplier you will find that you will get a positive response.I am a manufacturer and use many Formica products in our product. The Formica Corp authorizes installers and suppliers to address warranty issues as long as the installer and/or supplier is sanctioned by the company or the local distributor for Formica. I have the option to use many products by other manufacturers and have found that Formica has always backed their products 100%. I feel if you use the chain of command your floor will be taken care of.I'm sure that the president of Formica didn't intend on pushing you off, he must be a very busy person with thousands of employees,millions of customers, and the responsbility to guide a huge corporation thru such troubled times as we all know too well. Formica is an American company and employ people that are proud to work for America.