- Report: #1303475
Complaint Review: Foundations Health - Palm Springs California
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Foundations Health
**** ***** ******** *** Palm Springs, 92262 California, USA
Phone:
7604167951
Web:
http://www.michaelshouse.com/
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Foundations Health Michael's house Bait and Switch at Michael's House-Foundation Health Palm Springs California
My daughter has a Meth problem. She was on the National Missing Persons list twice in the last 3-4 months. She ran away on Feb 13th, from my house. She contacted her sister, my other daughter at college, a couple weeks after being reported missing and said she wanted to go live at her Dad's house to get clean. I didn't know it, but he promised her no rehab if she moved in there. Well, she ran away from there too. Some of her friends here in town went and picked her up from there. Again missing for a couple of weeks. I finally get a call from her...she wants to come home, do rehab, and get her life straight. At the time I was down in LA getting intensive physical therapy due to being disabled by a car accident a year ago. I was told by Melissa at their 800# that I had such great insurance that my ONLY financial need was $350 for 30 days AND it was pre-approved! Now I"m told MY INSURANCE downgraded her level of care from inpatient to outpatient and I would have to pay her room and board for the rest of her stay at the rate of $239 per day. I'm on disability and cannot afford that. I finally get a call from my daughter today at 3, I told her the problem we're having and she said she didn't want to stay their either if they had lied to us....Melissa had spoken to my daughter, as well, and told her the same. I never got the call back from my daughter. Since 1600 today I have been trying to reach her to find out if she's ok, if she needs to come home tomorrow, or what? I've just been told by a "counselor" named Ivy that I cannot talk to my daughter, that she needs to stay there and pursue a "calm" state and I have to wait till tomorrow morning. It's hard enough to make a flight arrangement the day before. Same day is nearly impossible and very expensive. I'm calling the Palm Springs Police to have them do a wellness check. I left a vm for the center director Pete Short telling him I would be calling the police in 10 min if I did not hear from my daughter before that time is up. Don't believe them...they lie...they tell you everything is covered and then you get the BIG BILL later! I'm going to see if I can start a lawsuit to make these people follow basic business practices. Check out the other complaints on Yelp!
1 Updates & Rebuttals
Michael's House Made it right for me!
#2Author of original report
Thu, May 05, 2016
Thanks to some hard work by the Head of the Women's center and the Financial director, I've been informed that the original agreement will stand. They will honor their original quote at the call center and I will submit releases to them from previous Therapy, for my daughter, to help them get reimbused by my insurance at the highest rate possible. Thank you
