Complaint Review: Fox Moving and Storage of Knoxville - Nashville Tennessee

 I contracted with Fox Moving and Storage on 3-9-12 to move and store my household furniture which was located in Kingston, TN. I was assured at that time that my furniture would be placed in vaults or pods securely containing my furniture. I paid an initial amount of $850.00 and a monthly storage fee of $200.00 for nearly 2 years. On 2/3/14, upon my instructions, they re-delivered my furniture to the same address and were also to pick up and deliver the contents of 2 small storage units (10'x15' and 5'x10') located a mile or so from my house. Somehow, they lost or misplaced the 48 " round top to an oak kitchen table, a 2'x 3' oak end table, and a 48 "black television table with glass doors. Also, a number of items are damaged, including an oak pie safe, an Ethan Allen bedside table, a leather sofa and an oak bentwood kitchen chair. During the course of the delivery I had the supervisor (John McGrath) note the missing items and take pictures of the damaged items. At the time, the supervisor stated that the missing items were probably "overflow" and were most likely stored in a separate pod. He instructed me to call Brian Michael (his boss) the next day and let him know the situation. I did so and Brian said he would look into it. He failed to call me back and would not return phone calls. On the 5th I called Amy Craig (the Knoxville Manager) and she told me she would look into it and call me back by the end of the day...she failed to do so. On the 6th I finally reached Amy and was told they were still looking for my items. I then called John and asked that he look for the items; he promised to do so the next morning, but I never heard from him either. As of the today, I have heard nothing further from anyone at Fox Moving in Knoxville. My impression is that no one in the Knoxville operation really cares about this. Further, the total charge of $2215. is exorbitant. Four men and 2 trucks did not show up until well after 1:00 PM on the 3rd, yet I was charged from 9:00 AM at the 4 man 2 truck rate of $178.00 per hour. There were indeed two trucks, but one arrived empty. Two of the men including the supervisor immediately left the site in the empty truck to pick up the contents of the storage units and left 2 men to unload the truck containing the furniture. Of those two, one spent his time complaining about his pay, mending his pants and talking on his cell phone. The other two returned over 4 hours later and had not emptied the storage units completely. After assisting with unloading the furniture, all four returned to the storage units, but came back without completing the job, saying that they had to go to another job. I had to finish emptying the storage units myself. On 2/10/14, I spoke with Brittany in the Nashville office who was going to speak with the Knoxville office and get back to me regarding the lost and damaged furniture and the excessive charges. The only thing she did was send me a claim form, which I sent back to her on the 11th by Priority Mail. Thus far no one has responded. They have lost well over $2000. worth of furniture and caused several hundred dollars in damage. Nobody in this organization seems to accept responsibility for anything.