Worst experience we have ever had with any organization of any kind. They showed up did not inventory anything, left clothes and item in drawers - "said no problem", packed items for garage in with master bedroom items. Took items to ...MoreWorst experience we have ever had with any organization of any kind. They showed up did not inventory anything, left clothes and item in drawers - "said no problem", packed items for garage in with master bedroom items. Took items to storage for us. When they delivered it to Chattanooga the guys on the truck said please make sure you have a camera. That some of our items were broken. Some was not the word, they broke so many items it has taken 2 pages to list it for the insurance.
Even worse was they lost numerous items also. Not small items but items like half of a king bed, bottom part of desk for son's room, antiques, one of a kind original painting, family pictures, lawn mower, etc. How could they lose items, "poor management". Bo, said he would find our items and have them brought to us. Then stopped answering our calls. They did locate my mower which was not even tagged. But nothing else to date and it has been over 9 days.
Even delivered someone else's items to us. Owners of this location should be applaud. Now waiting on insurance to contact us. Was told that Fox Moving should pay for the items. Should pay? They broke and lost them. So now comes the argument of value to replace them. OH! and was told should be cleared up in 30 - 60 days. In mean time - missing two beds to sleep on. Spent over $13,000 for very poor service and communication.
Frankie Jenkins, [email protected]
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