- Report: #1006677
Complaint Review: Franklin American Mortgage - "Internet" Texas
Reported By:
SusaMe -
Browns Valley, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Franklin American Mortgage
Corporate Office 501 Corporate Centre Dr. Suite 40 "Internet", Texas, United States of America
Phone:
Toll Free Number: 800.295
Web:
www.franklinamerican.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Franklin American Mortgage Company collected money for escrow and insurance but did not apply that money to the mortgage insurance. They are now telling us we need to come up with a years worth of payments or up our payments o "Internet", Texas
We bought a home a year ago, paying up front a years amount for MIP. Our contract was set up for an escrow account. Escrow to cover our taxes and the MIP.
Franklin American paid our taxes but not the MIP and are now asking for the money in a lump sum or will add it to our payment for the coming year. Plus continuing to collect for the MIP from our payment each month.
They have also stated that on top of this our payment will be raised an estimated $340. a month.
We have talked on the phone with them and they told us the MIP money was sent in as principal.
Again, against the contract we signed. We are sending them copies of their own paperwork showing that the money was divided for P&I, Taxes and MIP.
What do we do now? On the phone they say changes cannot be made. We don't have the $2000. up front and being on social security cannot pay another $600. on our house payment.
Franklin American paid our taxes but not the MIP and are now asking for the money in a lump sum or will add it to our payment for the coming year. Plus continuing to collect for the MIP from our payment each month.
They have also stated that on top of this our payment will be raised an estimated $340. a month.
We have talked on the phone with them and they told us the MIP money was sent in as principal.
Again, against the contract we signed. We are sending them copies of their own paperwork showing that the money was divided for P&I, Taxes and MIP.
What do we do now? On the phone they say changes cannot be made. We don't have the $2000. up front and being on social security cannot pay another $600. on our house payment.
