- Report: #155980
Complaint Review: Fred Haas Toyota Country - Houston Texas
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Fred Haas Toyota Country
22435 Tomball Parkway Houston, 77070 Texas, U.S.A.
Phone:
281-357-4000
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Fred Haas Toyota Country In Houston TX Female Minority Customers, Beware of Fred Haas Toyota Country ! RIPOFF Houston Texas
*Consumer Comment: It is your Nissan
*Consumer Comment: i do not think that being a minority was the reason...
*UPDATE Employee: Rebuttal from Fred Haas Toyota Country
*Consumer Comment: *TANYA, TOYOTA CORPORATION & THEIR DEALER NETWORK ARE OUT TO FINANCIALLY INJURE AS MANY INNOCENT CUSTOMERS AS POSSIBLE!
*Consumer Comment: *Tanya, You can 'Google' this- TOYOTA AVALON DISPLAYS UNINTENDED ACCELERATION WITHOUT FLOOR MAT, and read.....
*Consumer Comment: I Have a Question
*Consumer Comment: *KARL OF CLOVIS: HERE IS YOUR ANSWER-
*Consumer Comment: Thanx! Karl of Highlands Ranch
*Consumer Comment: *ALERT!!! *A SHORT POEM IS AVAILABLE FOR EVERYONE TO READ BY SIMPLY.....
*Consumer Comment: TOYOTA PLANS MEDIA BLITZ AFTER STOCKHOLDERS LOSE $21 BILLION....
I am filing this report with the purpose of exposing this dealership so that it does not happen again to another minority female customer shopping alone at this dealership.
I took my Nissan truck into the dealership to get an appraised trade-in value against the possible purchase of a new Toyota truck. My Nissan was driven around the lot by 2 employees: Paul my salesperson (a very nice individual) and Ronnie the Used Cars manager. Around 830pm when John the floor sales manager rejected my purchase offer, I was prevented from driving my Nissan truck home because I could not unlock the steering wheel. Paul my salesperson made an attempt but was not successful and he had to leave. When I brought the situation to their attention, Ronnie and John flat out told me it was NOT their problem. I was left with calling my sister and to wait for her to come take me home. In shock and disbelief over the outrageous mistreatment, I informed Ronnie and John that I would be contacting the media. They simply laughed and told me they will be waiting for your call. Later as I stood waiting in the parking lot, Ronnie told me he wanted to "take a look at the steering wheel". I did not allow him to because I could no longer trust him or the dealership.
Later on in the evening around 10pm, Ronnie called me at home to telll me that they had given me the WRONG KEY, it was the key to someone else's Nissan ! As unbelievably sloppy and unprofessional their operation was, the real outrage lies in the fact that the minute I made the decision NOT to purchase, they immediately turned against me, a minority (Asian) female customer shopping by herself. Any other self- and customer-respecting dealership would have done the 2 following things: 1) Offer to have the Service Dept fix the obviuosly minor problem the next morning and 2) Offer to give me a ride home.
Here's a direct quote from their website www.fredhaastoyotacountry.com:
"Fred Haas is very proud of his dealerships and his employees and attributes his long-standing reputation in the automotive business to treating customers with integrity and honesty and offering value pricing". As you can see, this is at the very least, blatantly false and misleading advertising.
Tanya
Spring, Texas
U.S.A.
I took my Nissan truck into the dealership to get an appraised trade-in value against the possible purchase of a new Toyota truck. My Nissan was driven around the lot by 2 employees: Paul my salesperson (a very nice individual) and Ronnie the Used Cars manager. Around 830pm when John the floor sales manager rejected my purchase offer, I was prevented from driving my Nissan truck home because I could not unlock the steering wheel. Paul my salesperson made an attempt but was not successful and he had to leave. When I brought the situation to their attention, Ronnie and John flat out told me it was NOT their problem. I was left with calling my sister and to wait for her to come take me home. In shock and disbelief over the outrageous mistreatment, I informed Ronnie and John that I would be contacting the media. They simply laughed and told me they will be waiting for your call. Later as I stood waiting in the parking lot, Ronnie told me he wanted to "take a look at the steering wheel". I did not allow him to because I could no longer trust him or the dealership.
Later on in the evening around 10pm, Ronnie called me at home to telll me that they had given me the WRONG KEY, it was the key to someone else's Nissan ! As unbelievably sloppy and unprofessional their operation was, the real outrage lies in the fact that the minute I made the decision NOT to purchase, they immediately turned against me, a minority (Asian) female customer shopping by herself. Any other self- and customer-respecting dealership would have done the 2 following things: 1) Offer to have the Service Dept fix the obviuosly minor problem the next morning and 2) Offer to give me a ride home.
Here's a direct quote from their website www.fredhaastoyotacountry.com:
"Fred Haas is very proud of his dealerships and his employees and attributes his long-standing reputation in the automotive business to treating customers with integrity and honesty and offering value pricing". As you can see, this is at the very least, blatantly false and misleading advertising.
Tanya
Spring, Texas
U.S.A.
10 Updates & Rebuttals
Karl
highlands ranch,Colorado,
U.S.A.
TOYOTA PLANS MEDIA BLITZ AFTER STOCKHOLDERS LOSE $21 BILLION....
#2Consumer Comment
Mon, February 01, 2010
can be 'Googled', right?
*Anyone can 'Google' this- TOYOTA PLANS MEDIA BLITZ AFTER STOCKHOLDERS LOSE $21 BILLION, and read the related articles on the web, correct?
P.S. Too bad the stockholders weren't reading all of the poems posted at Ripoff Report, huh?
**************************STOCKHOLDER ALERT******************************
*ATTENTION ALL TOYOTA STOCKHOLDERS: PLEASE 'GOOGLE' THE FOLLOWING POEMS AND READ THEM-
SLUDGE POEM
SLUDGE POEM 2
SLUDGE POEM 3
(In order to find 'SLUDGE POEM 3', you might have to 'Google' this- MASSACHUSETTS ERECTION POEM, and it appears with that poem & all the others, okay?)
Thank You.
Karl
highlands ranch,Colorado,
U.S.A.
*ALERT!!! *A SHORT POEM IS AVAILABLE FOR EVERYONE TO READ BY SIMPLY.....
#3Consumer Comment
Fri, January 29, 2010
'Googling' this- SLUDGE POEM, and it starts the 10th 'Update' to that Ripoff Report!
Thank You.
Karl
Clovis,New Mexico,
U.S.A.
Thanx! Karl of Highlands Ranch
#4Consumer Comment
Thu, January 28, 2010
I agree with you totally. Thanks for the response.
Karl
highlands ranch,Colorado,
U.S.A.
*KARL OF CLOVIS: HERE IS YOUR ANSWER-
#5Consumer Comment
Thu, January 28, 2010
It's really not about what Toyota did to me. It's about what Toyota was doing to their customers.
Toyota Corporation's TOP people were alerted to the "hanky-panky" that was taking place, but they elected to do all they could to keep it quiet, and they continued in their quest to deceive, manipulate, & financially injure their customers.
It seems as though everything has back-fired for Toyota, huh?
'KARMA' (definition) - Something done; action, work, behavior; also the CONSEQUENCES of action spiritually and mentally, as well as physically.
P.S. You can 'Google' this- SLUDGE POEM 2, and read it. It was posted back in October of 2007. It might allow you to understand things a bit better.
Thank You.
Karl (Highlands Ranch.)
Karl
Clovis,New Mexico,
U.S.A.
I Have a Question
#6Consumer Comment
Wed, January 27, 2010
To Karl - Highland Ranch:
I am not fond of Toyotas at all. The noisiest and most overpriced car I ever had was a 1984 Tercel and I drove a 2006 Solara convertible 300 miles until I could find someone to take it off my hands. It rode like a truck and flexed all over the place. Toyota service (by the book) is way overpriced and the 15,000 mile "service" and subsequent ones are rarely needed. I drive Chevrolets and Cadillacs. What has Toyota done to you? Every comment you make is negative and I was just curious.
Karl
highlands ranch,Colorado,
U.S.A.
*Tanya, You can 'Google' this- TOYOTA AVALON DISPLAYS UNINTENDED ACCELERATION WITHOUT FLOOR MAT, and read.....
#7Consumer Comment
Wed, January 20, 2010
that article on the web, if you'd like.
I found that article when I 'Googled' this- TOYOTA TWITTER SLUDGE, and it appears at that site.
I'm so glad that the internet is here so we can find out about the things that some people don't want us to know about, aren't you?
Did you go to the WALMART page of this site and read the article about the woman who was allegedly choked to death for shoplifting?
I believe you can 'Google' this- OH NO: WALMART SECURITY CHOKES SUSPECTED SHOPLIFTER TO DEATH, and it should come up.
Good luck to you!
Karl
highlands ranch,Colorado,
U.S.A.
*TANYA, TOYOTA CORPORATION & THEIR DEALER NETWORK ARE OUT TO FINANCIALLY INJURE AS MANY INNOCENT CUSTOMERS AS POSSIBLE!
#8Consumer Comment
Tue, January 19, 2010
You can 'Google' this- BALTIMORE SETTLEMENT CALIFORNIA TOYOTA, and read the Class Action Lawsuit filed by African Americans & Hispanics because Toyota Corporation & their dealer network targeted minorities and put them in higher interest rate car loans due to their RACE! 'Baltimore' is the last name of the main plaintiffs. Mr. & Mrs. Baltimore are an African American couple.
You can also 'Google' this- AUTO DEALER LOUIS F HARRELSON TO PLEAD GUILTY, and read all of the related articles on the web and watch the videos that are available too.
And 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch how Tori was scammed when she went to but a car. The corporation that owns that dealership owns several Toyota dealerships in the USA.
*IN SHORT, TOYOTA IS A CORPORATION WHOSE FOUNDATION IS SOLIDLY BUILT ON- LIES, DECEPTION, MANIPULATION, GREED, TRICKERY, & the CONSTANT PURSUIT TO FINANCIALLY INJURE AS MANY INNOCENT CONSUMERS AS POSSIBLE. Their dealer network (most of it) operates in the same way.
Thank You.
>>>>>>>>>>>>>>>>>>>>SAFETY ALERT<<<<<<<<<<<<<<<<<<<<<<<<
*If you have a TOYOTA or a LEXUS vehicle, make sure to 'Google' this- MY LEXUS IS DEFECTIVE, and watch the 2 videos that are available at that site now! Four people died in that crash. Other Toyota owners were interviewed in one of the videos. One had a Prius and one had a Highlander. Another had a Camry. Listen to what they said, and take a look at their cars now!
WATCH THE VIDEOS!!!!!!!
Thank You.
Donald
tomball,Texas,
United States of America
Rebuttal from Fred Haas Toyota Country
#9UPDATE Employee
Tue, January 19, 2010
This report is very old and it is the only negative report filed against this dealership. Nevertheless, I am posting a rebuttal, because this report is NOT representative of this dealership:
1) This incident occurred only a short time after this dealership opened. Both the managers involved have since been replaced.
2) The year this incident occurred -- and EVERY year since -- this dealership was awarded Toyota's highest honor, the President's Club. That award is given only to dealerships who achieve the highest level of customer satisfaction.
3) For the calendar year just concluded, this dealership had the highest customer satisfaction rating in our entire region.
Leticia
Anytown,Other,
U.S.A.
i do not think that being a minority was the reason...
#10Consumer Comment
Wed, November 02, 2005
The reason was just being female. IE my husband is in the military. One of the people in his unit took a female (also in his unit.) To a car dealership over lunch break, (her husand and her needed 2 cars.) They talked to the guy. When he explained who it was looking for a car, they talked to her like she didn't know anything. (She's a mechanic.) She thought that she finally made them see the light until she noticed that they had put in for her credit report with her first name and her co-workers last name. (BTW they were both in uniform.) She decided I'm not buying from there.
R
Spring,Texas,
U.S.A.
It is your Nissan
#11Consumer Comment
Tue, November 01, 2005
It is too bad about what happened to you and if the employees laughed at you that was uncalled for. However if they gave you the wrong key in error this could be a honest mistake. It is not any dealers responsibility to service a car that does not belong to them nor is it their responsibility to take you home. Did you even ask for these services? Remember the Nissan in question belonged to you and the dealership cannot repair it without your consent.
