- Report: #1249351
Complaint Review: Freedom Pop - Internet
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Author Confirmed
Why?
Freedom Pop
Internet, USA
Phone:
1 (888) 743-8107
Web:
www.freedompop.com
Categories:
Business Rating:
(0)
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Freedom Pop Terrible customer support; defective product and service Los Angeles Internet
I was a somewhat happy user of Freedom Pop at first… had the usual issues from day one, had a “delay” and waited another “couple of weeks” for my device in 2014. Spotty connectivity but not too bad for the first six months… then slow, to the point that Online Speed Tests would not be able to test due to the slowness… then try to access Yahoo, then Google, etc. but they just would time out… bad, bad connection. So, even though it sometimes took 7-10 minutes to open an email, I chugged on.
Finally I could not connect more than 90% of the time so we (my staff and I) called “Mark” 7/23/15 and went through all the testing. Afterwards he said he would have a supervisor call at 7:30am the next morning to resolve. My staff brought her iPhone, tested it and we waited until 8am on 7/24/15 and no call. Her access to the WiFi resulted in time outs of gMail, etc. and a disconnect in the middle of the connection and writing a Test email. We called Freedom Pop and got Reign (thought Greg) who wanted to do all the same testing as Mark. We told him we did the testing with Mark and had been waiting ½ hour for the call of the Supervisor. Because Reign / Greg? was not able to communicate well, we asked where he was and he said Los Angeles, but I don’t believe that… We asked to speak to a Supervisor more than 20 times and he refused. He made us re-test everything… even saying we needed to move the Hub closer to the window (almost in the window sill) and after 44 minutes, he finally said our problem was that the towers in California had been de-commissioned. Again he refused to let me speak to a supervisor or be transferred to the US (I did not believe that Freedom Pop had decommissioned its towers).
I then upgraded my service on 7/29/15 to ‘Fastest 5GB 8X’ and have given it another more than ten days… I have pages and pages of timeouts and inability to connect errors (while Freedom Pop says it is connected).
So, if you want to be frustrated and pay your employees hours and hours to test and re-test until all are blue in the face, and you like to have to reboot, restart computer, reset the Hub, bring an iPhone to test it over and over again and be able to read one email for 7-10 minutes of logging in, waiting, refreshing, resetting, restarting, etc and then get some “help” from someone that tells you a Supervisor will call at a specific time and then speak to another that you don’t believe is in the US but will lie to you and keep you on the phone for 44 minutes and then tell you that the Freedom Pop towers have been decommissioned just to get you off the phone, and refuse to let you speak to the US or to a Supervisor, then by all means give money to Freedom Pop…
