- Report: #1364634
Complaint Review: Freedom Pop - Nationwide
-
Author Confirmed
Why?
Freedom Pop
Nationwide, USA
Phone:
1-855-703-5785
Web:
freedompop.com
Categories:
Business Rating:
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Freedom Pop Complete SCAM - does not work! Los Angeles CA
Bought phone from them and Phone worked 'ok' for 1st 4 month AFTER I upgraded from FREE service to Premium Voice etc. at $7.99 / mth. IF you sign up for free service, you will not be able to make phone calls, you will not have voicemail and ou will be Lucky if you can text.
Once paying them phone worked ok, but with many deadspots - if they do not have service in an area - you get a message that you must have dialed incorrectly OR you have dialed a non-working number ?? - huh :)
beginning of 5th month and could no longer text - called their 'so-called' tech support no less than 8 times over next 2 weeks and was told one of 2 things Everytime: your Freedom Pop Messaging app is not up to date OR youneed to do a carrier reset. So, after 'updating' and resetting about 5 times each phone did seem to be working for 2 weeks. The reps seem top be trained to direct people to do only do these 2 things!!
Now phone will not even boot up -meaning their freedom pop App is not loading, so I can't call, text or browse - can't do anything with the phone that I paid $150 for and am paying $8 / month. Called yesterday telling rep phone would not even boot up and she kept telling me to connect to the Play Store to update my Freedom Pop App. She was not even trained well enough to understand that if phone woul not boot up, I could not do anything much less connect to the Play Store. After trying to explain this to her for no less than 15 minutes, she gave me an 800 number for Google to call them and tell them that i could not connect to the Play Store - HUH ?????
When having just the texting issues 2 weeks ago - I phoned another carrier trying to get my phone switched over so I could actually use it - they got Freedom pop on the line and Freedom pop told me they would noy Unlock my phone because i did not haave 6 months of their 'so-called' service !!!!!
So, i am waiting until the end of April which will be my 6 months and then they will probaably tell me they will not unlock phone until I have their useless 'service' for a year.
Seems like I will have to buy another phone and get service from a reputable company - SUPER SCAM !!
Definition of RIPOFF - FREEDOM POP
BEWARE !!!!!!
