- Report: #1431819
Complaint Review: Freedompop - California
Reported By:
tracey -
Bensalem, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Freedompop
California, United States
Phone:
8889005421
Web:
Www.freedompop.com/support
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Freedompop After comcast went from what was suppose to be a $99 plan monthly for basic, which turned into $150, then $300, then turned my service off after i disputed and sent $150, explained im on a fix income from back surgery. I heard about freedompop. I called them and they stated free internet with one month free trial for $19 a month. And the phone is $109.98. And i purchase freedompop modem for $69.96. Then every 6 month i was to pay 70. California
Report Attachments
After comcast went from what was suppose to be a $99 plan monthly for basic, which turned into $150, then $300, then turned my service off after i disputed and sent $150, explained im on a fix income from back surgery. I heard about freedompop. I called them and they stated free internet with one month free trial for $19 a month. And the phone is $109.98. And i purchase freedompop modem for $69.96. Then every 6 month i was to pay 70 a month if i want more speed of internet. Started feb 3rd 2018. I received the phone two weeks later but never received the modem. I called on the 25th of feb. They said the modem went to a different address and gave me a extra month free trial that i wouldn't have to pay anything, until april the 3rd. And the modem was recent to me in 7days. After 7 days i called about it and mark said they never had a moddm in stock. A day later my phone service off everytime i call they switch me to a system asking to update my credit card. They been trying to get money off my credit card for payment when they know its too soon and i get my income every 3rd month. I only had the phone for almost 2 weeks and it took 3 days to get it working. Now all my doctors have this freedompop number and they shut my service off and going into my credit card account unauthorized.
