jane
Washington,#2Consumer Comment
Fri, August 22, 2014
I am having the same issues with freedom pop and I can assure you that no one has been stealing mu wifi. I started freedom pop about a month ago... and just this month I have been charged 145 dollars. I think that Is real shady. It's way better to just get yourself a real Internet provider. They are way cheaper. Every single day, even when I'm not online I get charged 10 dollar fees until I run out and have to up my plan with more money to actually use the Internet. And once I hit the highest plan, I can't use the Internet until the next month. I tried turning off the freedom pop when not in use, and I found that it did help a bit, like if you keep it on they charge you even though you aren't using it. Hope this helps. I know a lot of people in this situation. .. it's a total scam.
FreedomPop
United States of America#3UPDATE Employee
Wed, January 23, 2013
Ravindra,
Per your statement, "It is clear that freedompop now "drains" your free 500 mb data in just few minutes" - I cross-referenced your support ticket, #32950 and found details on why your data may have been drained. You stated, "Afterall we never changed the default password". It is highly likely that someone logged on to your FreedomPop WiFi network since you had not changed the default password. Since the default network name is "freedompop_xxxx" and the default password is "freedompop" it is very easy for someone to jump onto your network. We even provided addt'l free data as good will for your mishap.
We are sorry to hear you think our practices are "shady" - and that "standard scripted text saying how to limit data usage crap", when in fact, we've attempted to educate and inform you on best practices for using a prepaid source of internet, by first, protecting it.