- Report: #1271125
Complaint Review: FreedomPop - Nationwide
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Author Not Confirmed
Why?
FreedomPop
Nationwide, USA
Phone:
1-800-743-8107
Web:
www.Freedompop.com
Categories:
Business Rating:
(0)
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FreedomPop On 10/09/2015 I purchased a Netgear Mingle Mobile Internet hotspot device. Will I found out that the company is a ripoff so I called and canceled. The canceled the account and provided to me in a e-mail the address that I had to use in order to return the device before they would issue my refund which is $69.99. Plainfield Returns Center, RMA: 59275, 2675 Reeves Rd., Suite 190, Plainfield, IN 46168 "Internet "
FreedomPop On 10/09/2015 I purchased a Netgear Mingle Mobile Internet hotspot device. Will I found out that the company is a ripoff so I called and canceled. The canceled the account and provided to me in a e-mail the address that I had to use in order to return the device before they would issue my refund which is $69.99. They also provide you with a RMA # 59275 that had to put on shipping label. It has been just about 3wks. and still know refund. I have called this company every wk.
About my refund and she stated because I am unable to provide a tracking # when I sent the device back that I would have to wait until it shows up in their system, well unfortunately as I told them part of the tracking #'s on the receipt had gotten wet and was unable to give them all the #'s, so I in turn stated to them I know the device arrived there because I tracked it 2 days after the USPS sent it and it arrived on Thursday of 2wks. Ago but she keeps saying to me that it has not shown up in there system. I then went on to ask her then Why? provide a RMA # but your company has know way of locating the device I been sent back and she stated No.
I called again this pass Sat. 11/28/2015 and explained again what the problem was. The customer service rep. stated that he would send a e-mail to the warehouse to locate the device by the RMA #. I called back today 11/30/2015 and still not in the system after all this time. So today 11/30/2015 I called the place where they stated to return the device and lord and behold they only deal w/ cellphones purchased by Straight Talk so I stated to him why? would Freedompop have customers sending back devices to a company that only deals with cellphones and have know record of my purchase nor could he find my account under the e-mail I provided or the MasterCard I used or the Order # of the purchase. So now Alli want is my refund back because they will not get to have their merchantdise back and also keep my money. The return address they provide to send the device back is
