- Report: #44282
Complaint Review: Freerazor.com - Berkely Internet
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Author Not Confirmed
Why?
Freerazor.com
2425 B Channing Way Ste.#216 Berkely, 94704 Internet, U.S.A.
Phone:
800-746-0453
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Freerazor.com AKA Convenient Commerce Corporation Rip- off Gillette has never heard of! Berkely California
Well, I am lucky so far that they have not billed my credit card, but they will soon enough. They say they send a free Gillette razor, either Mach 3 for men, or Venus for woman, and I still have not recieved.
I read all of their policies and cancellation requirements, and cancelled at [email protected]. I recieved an email stating that I recently emailed them, and they were just trying to sell me more things!!! No where in that email did it confirm that I have cancelled within their 7 day policy. They have not sent me anything and they probablly wont.
I have contacted the BBB of California also, but the BBB does nothing in scams, they also scam in a way. The best thing to do in this case is to call the FTC, Attorney General, and Gillette. Gilette has no knowing about this webpage at all!!
I am wondering how they will catch these people, when all it is is a wbpage with no Presidents name, or way of contacting who is electronically debiting these card #'s. But if you are stuck, and they keep charging, just call your credit card company and tell them the amount they have been withdrawing and by what company it shows on your billing statements, and your credit card company should be able to do a Stop Payment on any charges coming from that company.
So good luck everyone else who caught on soon enough!!!
Cassy
Waco, Texas
U.S.A.
I read all of their policies and cancellation requirements, and cancelled at [email protected]. I recieved an email stating that I recently emailed them, and they were just trying to sell me more things!!! No where in that email did it confirm that I have cancelled within their 7 day policy. They have not sent me anything and they probablly wont.
I have contacted the BBB of California also, but the BBB does nothing in scams, they also scam in a way. The best thing to do in this case is to call the FTC, Attorney General, and Gillette. Gilette has no knowing about this webpage at all!!
I am wondering how they will catch these people, when all it is is a wbpage with no Presidents name, or way of contacting who is electronically debiting these card #'s. But if you are stuck, and they keep charging, just call your credit card company and tell them the amount they have been withdrawing and by what company it shows on your billing statements, and your credit card company should be able to do a Stop Payment on any charges coming from that company.
So good luck everyone else who caught on soon enough!!!
Cassy
Waco, Texas
U.S.A.
1 Updates & Rebuttals
Daniel Khesin
Berkley,California,
U.S.A.
Hello, my name is Daniel Khesin and I am the VP of Operations at FreeRazor.com.
#2REBUTTAL Owner of company
Thu, March 27, 2003
It has been several months since we introduced this company to the American people and we have had an overwhelming response. While the vast majority of our members are extremely pleased with this offer, it is nearly impossible to avoid getting several complaints when you are dealing with millions of consumers. Here I will try my best to address the consumer complaint from Cassy. Cassy, you say they have not billed my credit card, but they will soon enough. First of all, how do you know with such confidence that your credit card will be billed? Dont you think that it is unreasonable to file a complaint about something that has not actually happened? Customers who cancel the blade subscription service within 7 days will not be billed or sent any blades, as clearly explained in the Frequently Asked Questions, Terms and Conditions, and the confirmation email that is sent immediately after you sign up. When you sent an email to [email protected], your membership was indeed cancelled and nowhere in our confirmation email did we try to sell you more things as there are no sales offers or advertising attached to our confirmation emails. I sincerely apologize if you still have not received your free Gillette Mach3 Turbo or Venus Clear razor, but it is also clearly stated in our Terms and Conditions that it may take up to 12 weeks for you to receive your free razor. We have an overwhelming demand for free razors and we are doing our absolute best to maintain inventory levels sufficient to supply all customers as quickly as possible. Most customers should get their free razor within 2 weeks, but unfortunately for reasons that we do not control some customers may have to wait the entire 12 weeks for their free razor to arrive. You also say there is no way of contacting who is electronically debiting these card #s. If you stay in with the blade refill program and your credit card does get charged then our customer service telephone number will appear on your credit card statement. Also, you can contact us anytime by clicking on the CONTACT US button on our homepage. It is incorrect to call our offer a scam. It is also unnecessary to contact your credit card company as we have well trained and friendly customer service representatives who will address any problems or concerns that you may have. FreeRazor.com continuously gets letters from members thanking us for our convenient blade refill program and for providing them the best razor currently available on the market completely free without shipping charges. In the future, if you have any complaints I suggest you try our friendly customer service staff by emailing [email protected]. Regards, VP Operations FreeRazor.com
