- Report: #1459545
Complaint Review: Frontpoint Security - Vienna VA
-
Author Confirmed
Why?
Frontpoint Security
1595 Spring Hill Road Vienna, 22182 VA, United States
Phone:
1-877-602-5276
Web:
www.frontpointsecurity.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Frontpoint Security Beware of Shady Frontpoint Security Company Vienna VA Virginia
Please beware of shady FrontPoint Security cancellation policy. I was with this company for over six and a half years. As new technology came out, I decided to switch over to something that made more sense for my family. I figured it would be no big deal to call and cancel the service. To my surprise, i waited on hold for almost 35 minutes to speak with someone in the cancellation Department. Upon speaking with Alain Hernandez, he informed me that I would have to respond to an e-mail to cancel the service. I went ahead and replied to the email while on the phone with him. He then proceeded to inform me that although it was September 4, 2018 I was going to be billed the rest of September and October as they need 30 days notice to cancel service. I asked who is it that I can speak to to have the charges waived. He informed me that there was no supervisor available to speak to and said that he can leave a message and they would get back to me in 72 hours. The company basically tried to squeeze me out of $86 for services that were not rendered. I will be contacting the Attorney General's office and the Consumer Finance Protection Bureau to inform them about their deceitful business practices when cancelling an account.
In addition, I was currently paying $43 per month with FrontPoint Security and the ring alarm system provides the same exact service with live monitoring for $10. They went ahead and tried to keep me as a customer and offered to lower the bill to $33 per month, in which I told him I was not interested. I just want make every consumer aware of Frontpoint Security deceitful cancellation policy.
