- Report: #1312517
Complaint Review: Fry's Electronics - Anaheim
Reported By:
Ed -
Anaheim, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fry's Electronics
3730 E. La Palma Ave. Anaheim, 92806 USA
Phone:
7146883000
Web:
www.frys.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fry's Electronics Cracked TV Screen - No Return/Exchange Anaheim CA
Bought a PROSCAN 15" Class (15.6" Actual Diagonal Size) LED TV (PLED1526A) at 4pm today. Tried hooking it up at 8 pm and found that the screen was cracked. Repacked TV and brought it back. They said that since I had left the store they could not offer a return or exchange. Said that they would have to work with the manufacturer to get a refund or exchange.
I asked ".... so if I bought a 60" TV, took it home and it had an issue with the screen there would be nothing you could do for me? I'd have to check it prior to leaving the store?" The manager's response was ".... if you'd like to check the TV prior to leaving that would be up to you...."
I decided that they could keep their 75.00 and I will never darken their door ever again and I will make sure that everyone I know hears about this story.
This is the worst customer service I've EVER experienced. Don't know how they can have such a store policy!
