- Report: #870702
Complaint Review: Fry's Electronics - Sacramento California
Reported By:
Piper -
North Highlands, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Fry's Electronics
4100 Northgate Blvd. Sacramento, 95660 California, United States of America
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Fry's Electronics bad repairs, in the shop for 163 days, paid 1249.99 for my system and they offered me $849.99 Sacramento, California
Please can you help me? Here is my story.
I purchased a computer and an extened warrenty on April 15, 2011, at Fry's Electonics in Sacramento, Store 14.
Total Price $1629.35
Oct 8, 2011 computer went out. I took it to Fry's for service.
Dec 23, 2011 Frys called and said the pc was fixed and ready for pick up. I picked it up went home, plugged it in and would not turn on.
Dec 23, 2011 - Returned back to Fry's.
Jan 28, 2011 - Picked up computer
March 2, 2012 - Computer out again and back at Fry's. As of April 19, 2012 they still have my system. Total days that Fry's had has my computer is 163
days.
After contacting the States Attorney General, Better Business Bureau, our local Channel 13 news, Fry's did offer me a computer for $849.99. My old system had blue-ray and they finally said that the will give me a blue-ray player on the side and I can take it home and install it myself or have one
of their tech's install it.
I'm now seeking a full-cash refund and not a system that I paid 1249.99 for and they offered me $849.99.
Any ideas?
I purchased a computer and an extened warrenty on April 15, 2011, at Fry's Electonics in Sacramento, Store 14.
Total Price $1629.35
Oct 8, 2011 computer went out. I took it to Fry's for service.
Dec 23, 2011 Frys called and said the pc was fixed and ready for pick up. I picked it up went home, plugged it in and would not turn on.
Dec 23, 2011 - Returned back to Fry's.
Jan 28, 2011 - Picked up computer
March 2, 2012 - Computer out again and back at Fry's. As of April 19, 2012 they still have my system. Total days that Fry's had has my computer is 163
days.
After contacting the States Attorney General, Better Business Bureau, our local Channel 13 news, Fry's did offer me a computer for $849.99. My old system had blue-ray and they finally said that the will give me a blue-ray player on the side and I can take it home and install it myself or have one
of their tech's install it.
I'm now seeking a full-cash refund and not a system that I paid 1249.99 for and they offered me $849.99.
Any ideas?
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
The key.
#2Consumer Comment
Thu, April 19, 2012
" I purchased a computer and an extened warrenty on April 15, 2011 "
I'm assuming that everything that has gone on so far has been under this extended warranty from Fry's (i.e. doesn't sound like you were dealing with the mfgr.). If that's the case, the key to exactly what you are owed is in the warranty itself. It should spell out exactly what they will do if the computer cannot be fixed. I doubt that it has a provision for a full cash refund, but I haven't read it, so I could be wrong.
Good luck.
