Complaint Review: Fumfie.com - Rockaway Park New York

On July 21, 2014, I ordered a GoPro Hero 3+ camera group from this company for a total of $679.90. The same day, I found the exact same offering on Amazon.com for almost $200 less. I contacted Fumfie.com to cancel the order and when they asked why, I told them why. "Steven," looked it up on Amazon and verified the price difference and offered to match the price.

I agreed and was told that a refund of the difference would be forthcoming. When the credit never appeared on my credit card, I called back to find out where it was. I was then told that because the sales agent had not taken a "screen capture," of the offer at Amazon.com, the supervisors would not approve the refund. I then told them I wanted to cancel the order again because I had been lied too. In the meantime, the order arrived. One piece of the order was for a Cannon product and thus did not work with the camera I had bought.

I called them again, and got a return shipping label to return the purchase, which I did. I was told a full refund would be made. It was not. I've called them again a week ago, and was told that a refund had not been sent, because a box had been torn that held the camera. You have to tear the box to get the camera off. I demanded a refund and notified my Credit Card Company, USAA, and initiated a charge back process.

The last time I called then, I was told a refund has been sent. I called them today, August 25th, and was told that a partial refund had been sent to USAA, the CC company, in the amount of $577.92, given transaction number (((REDACTED))) with a refund date of August 22, 2014. When asked why a total refund was not issued as I had been previously told numerous times, I was told that a torn box inside the return shipment, prevented them from fully refunding my money and that they had kept the difference between the price charged and the alleged refund, due to "the condition of the return."

I contacted USAA and found that no such refund had been issued for any amount. Since this whole process started, I have learned through internet research that this company sells, "Grey Products," which means the manufacturer does not warranty the product, and this this mode of conduct is how they do business.

Yes, there are happy customers of this company out there, if the positive reviews are legitimate, but a pattern of conduct clearly emerges when reviewing others who have filed negative reviews. This is how they rip people off. I am retired Civil Service, and retired from the position of Manager of debt collection for the entire U.S. Government. As such, I handled many, many cases from the FTC, which I did personally because they were so complicated and dealt with conduct that I have seen in this case. This company may be tied in with organized crime or it may just skim the line between legal and illegal to stay in business.

The bottom line is I have no product of any kind from Fumfie.com, and they have my money which they have to date refused to refund.