Drawtaru
Johnson City,#2UPDATE Employee
Sat, February 07, 2009
If you were attempting to walk out of the store with a laptop or desktop computer, yes, the rules of Best Buy/Future Shop is that the computer must be logged by the loss prevention associate. We have to keep careful tabs on what walks out the door for computers, because they are one of the highest theft items in the entire store. People steal things. Just because *you* weren't stealing anything, doesn't mean the rule changes just for you. Grow up a little. So he asked for your reciept. Deal with it.
Chris
London,#3Consumer Comment
Mon, January 26, 2009
I've had a similar experience with a Best Buy in London, Ontario, but with no alarm. I'd exchanged a product under warranty, the alarm didn't go off, but the door monkey accosted me claiming that he had to see my receipt or he couldn't let me leave the store. Well, knowing the law in this area, I told him that he had no authority whatsoever to see anything that I had. Once I've paid for the product, and cash has changed hands, it's mine. He then claimed that unless I showed him the receipt, he had a legal right to take whatever I was carrying, and put it back on the shelf. This sounds like a threat of robbery to me. Not to mention that it's completely wrong. I said I'd call the cops, he said he'd call a manager. Stupidly, the manager backed him up, so you can't claim that it was a single oversight, or an improperly trained employee. Needless to say, I'm never going back to this store.
Electric President
Edmonton,#4Consumer Comment
Thu, July 03, 2008
Like it or not, the sounding of an alarm gives the store "probable cause" under law to stop you and ask for a proof of purchase. I highly doubt hiding tags in their merchandise is some source of sick pleasure for Future Shop's management. If anything, needing to inspect bags is a nuisance for them. If your tags were not deactivated at the till, it's the fault of the cashier. Cashiers are human, they forget to do things despite training (I'm more than willing to bet that you've made a mistake, assuming you are human). There is no "RFID Troll" slipping tags into merchandise so that everyone can have a good ol' time investigating you. Loss is a huge problem for big companies, which is why the RFID tags exist in the first place. Have your receipt ready and stop complaining.