• Report:  #1533049

Complaint Review: OPTUM Rx - Eden Prairie Minnesota

Reported By:
jeffrey - Alexandria, Virginia, United States

Eden Prairie, Minnesota, United States
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I contacted a customer service representative at OPTUM RX on either 6/10/2024 or 6/11/2024 to cancel an order.  I was informed that my order had been canceled.  This was an out and out lie.  I check back to their website during that week and even the next week to confirm the order was canceled.  It was not.  When I called again, I was informed that they could not cancel because the product had been shipped.  This was a lie.  How do I know, it was not until the second week of my efforts that I received a shipping notice from FedEx.  Thus, the order was not shipped the week before.  I called FedEx to confirm the product was shipped.  No it was not.  The only action Oprum RX took was to create a tracking number.  FedEx staff informed me they did not have the product.  So I called again.  Optum Rx customer support personel tried again to state the product had been shipped.  I discussed the matter at length.  I said the problem is that OPTUM RX does not send emails to their customers confirming the actions taken either by their customer support staff or as a result of their web intake form.  VERY POOR CUSTOMER SERVICE.  I have called again and a nice CS representative told me she would request a refund.  I think OPTUM RX lies not only to their customers but also to their CS staff.  I have no faith in the company.  STAY AWAY.

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