- Report: #1533049
Complaint Review: OPTUM Rx - Eden Prairie Minnesota
Reported By:
jeffrey -
Alexandria, Virginia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
OPTUM Rx
Eden Prairie, Minnesota, United States
Phone:
877-550-1515
Web:
optum.rx
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
OPTUM Rx Worst customer service ever. They failed to cancel an order. Then lied to me about the status of my order. Then charged my bank account after I canceled the order. Eden Prairie Minnesota
I contacted a customer service representative at OPTUM RX on either 6/10/2024 or 6/11/2024 to cancel an order. I was informed that my order had been canceled. This was an out and out lie. I check back to their website during that week and even the next week to confirm the order was canceled. It was not. When I called again, I was informed that they could not cancel because the product had been shipped. This was a lie. How do I know, it was not until the second week of my efforts that I received a shipping notice from FedEx. Thus, the order was not shipped the week before. I called FedEx to confirm the product was shipped. No it was not. The only action Oprum RX took was to create a tracking number. FedEx staff informed me they did not have the product. So I called again. Optum Rx customer support personel tried again to state the product had been shipped. I discussed the matter at length. I said the problem is that OPTUM RX does not send emails to their customers confirming the actions taken either by their customer support staff or as a result of their web intake form. VERY POOR CUSTOMER SERVICE. I have called again and a nice CS representative told me she would request a refund. I think OPTUM RX lies not only to their customers but also to their CS staff. I have no faith in the company. STAY AWAY.
