- Report: #1509529
Complaint Review: Gabelle Kennels Carol Sutton - Akron New York
Reported By:
Dannied57 -
Mount Kisco , New York , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Gabelle Kennels Carol Sutton
12424 Nice Road Akron, 14001 New York, United States
Phone:
7165533227
Web:
https://www.facebook.com/GabelleKennels/?ref=page_internal
Categories:
Business Rating:
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Gabelle Kennels Carol Sutton Carol Sutton Mywestiestv Gabelle Kennels PUPPY DIED WILL NOT REFUND OR REPLACE THE PUPPY Akron New York
My puppy died. Please avoid this kennel. I put a deposit down on a Westie puppy back in Jan of 2021. The owner, Carol Sutton, said she would have a puppy for me with in the next two months. Even though I kept seeing litter after litter being born on her mywestiestv you tube channel, she still didn’t contact me for a puppy. She had $300 of my money through PayPal.
When I finally contacted her , she said my puppy’s litter “died.” Two more months later, she finally contacted me about a litter that I could purchase a puppy from. She told me I could choose my puppy when it got to around 4-5 weeks. I watched my puppy on these horrible videos that you can barely get a glimpse of them while they run around. No individual pictures were sent.
When it was time to chose my puppy, I told her my first and second choice. She said no to both that they were going to “older “ people. I’m 47. When it was time to pick up the puppy, she forgot the had to meet her . She then said I could only choose between red or pink ( string on puppy) not my principal choice of purple or burgundy. I really missed my dog who passed at 14, and I wanted a puppy so I chose pink.
After having the puppy whom I named ANNIE, for three and a half weeks, she died. I came home, she greeted me with kisses , took a run around the room and collapsed! I was in total shock! I picked her up and she was limp. I immediately tried cpr to no avail. I then called Carol and told her the horrible news. I could barely speak. She was cold and stoic and said she probably “choked “ on a toy. The dog was running around and just finished licking me. I had that on video.
Instead of being sympathetic, she deflected , made excuses , did not offer anything . Her vet records are written in by her. I called her vet to confirm the cause of death had to be heart related. Carol refused to give me a refund or replace the puppy. She has been a nightmare from start to finish. Please do not get fooled by her cute Westie puppy videos on YouTube. This is their main source of income. They breed these dogs constantly!
Please avoid this woman and her business. She is unprofessional and treats her customers horribly! Takes your money and you won’t hear from her for long periods of time. I learned a hard lesson here . This has been traumatizing enough but to deal with Carol has made it even worse . She’s a nasty petty greedy woman as welll as a liar and very uneducated who won’t return my money for a dog I had 3 weeks. I paid 1,000. I don’t have a puppy or any of my money back. Avoid avoid avoid!!!!
