Doc
Healdsburg,#2Consumer Suggestion
Wed, December 21, 2011
Local Atnernatives to Geek Squad
Relationship:
*Consumer Suggestion
All of this could have been prevented if you bought an external hard drive and cloned it all to it. Cost $75 for the drive and the right software if FREE.
A good local computer consultant probably could have done this for $100 in labor. PREVENTATIVE.
Report:
Best Buy and similar big box stores are really good with sales and deals. But their service falls apart due to lack of training and experience of their techs who are really just sales people. And that is what they did sell un needed parts to make up for their lack of skill in problem solving.
Best combo here is to buy on sale at big box but then hire locally the installer or repair person.
Find a Local person thru word of mouth referrals, who cares about his reputation. You are just a number, a time slot to the big box techs.
You represent a world of well deserved referrals and future work to the local tech professional. Find them via local computer groups, craigslist, and you can check with angies list etc.
NJel
V-Town,#3Consumer Comment
Sat, March 26, 2011
Where I work at, our customers are always expressing dissatisfaction with BB's services. I've actually started avoiding purchasing anything from their stores because of the sheer amount of comments I get about them whether it's their Geek Squad or just generally being over-priced altogether lol I dunno what kinda business practices they got going on there, but if BB's not careful they're going to go the way of a certain retailer.
I also don't like the fact that they give you all these papers to sign, from what I'm reading. It sounds like a ton of legal mumbo jumbo that most people won't take the time to read or understand. The only thing we have customers sign is the single sheet of paper that says, "We have your permission to work on your PC for these services you are being charged for" and I -ALWAYS- validate the transaction with the customer to ensure they know what they're being charged for, and how much they're being charged for. In addition to that, we guarantee same-day service :p
The only downside is that our store's still new to PC services, so we don't do anything major yet. We have off-site repair services available, but, dang, they're so expensive ($300-$600) I usually tell people they may want to consider investing in another desktop/laptop if their PC is that messed up, and we have a couple of PC repair shops in town that've been around for awhile that I recommend them to before, emphasizing that they should only utilize the off-site repair as a last resort depending on the value of the PC to the customer.
Always, ALWAYS be honest with the consumer.
Cycomps
Burleson,#4Consumer Comment
Mon, March 07, 2011
Best Buy's "Geek Squad" is one of the biggest rip-offs that I have ever seen. I was at the Best Buy in Burleson, Texas recently and overheard a Geek Squad "technician" feeding a bunch of lies to this lady who didn't have a clue about computers or what was wrong with her computer. I intervened (I fix computers. Been doing so since 1994) and told her it was a simple problem that she could fix herself. I wrote on paper how to correct it and she thanked me profusely. They wanted to charge her $150.00 for a 30 second fix! I then told them what I thought about them and walked out. I will never do business with a company who blatently take advantage of the customers in that matter. I wish something could be done to stop this from happening to others.