- Report: #17215
Complaint Review: GEM Scanport Inc. - City of Industry California
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Author Not Confirmed
Why?
GEM Scanport Inc.
938 Radecki Court, City of Ind. CA. 91748 City of Industry, 91748 California, U.S.A.
Phone:
626-8398488
Web:
N/A
Categories:
Business Rating:
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GEM Scanport Inc. rebate cancellation false promises City of Industry California
I submitted my rebate 11/11/2001 for $70.00 to Wheresmyrebate, they handle this rebate offer for GEM. I was told on 2/4/2002 it would be mailed on 2/12/02. I called again on 3/6/02 and was advised it would now be sent on 3/12/02. I checked their website today which showed an estimated mailing date of 2/9/02. When called I was advised by "Brenda" GEM had stopped the rebate. She could not explain when it was discontinued or why my check was not sent. She told me to call GEM but I only get recordings.
Charlie
HOuston, Texas
Charlie
HOuston, Texas
1 Updates & Rebuttals
Ashley
City of Industry,California,
Rebate Issues ..many factors involved in the processing
#2UPDATE Employee
Wed, April 10, 2002
In response to rebate issues with Scanport Inc.: There are many factors involved in the processing of the rebates. First, the customer fills out the rebate form. This form gets sent to the rebate processing company. When the processing company inputs the data into their database, and requests payment from us, sometimes there are errors and discrepancies. It has been found that serial numbers do not match, either by having not enough or too many letters and numbers. When we cross reference the products, and if they do not match in our database, we will refuse the rebate. It is therefore imperative that all information be filled out correctly. In the fine print of the rebate form it states the following: Requests from PO Boxes are not accepted, and requests with invalid or undeliverable mailing addresses will be rejected. We are aware that some people do not have a mailing address other than a P.O. Box, however they need to contact us directly and make special arrangements for the rebate to be processed. Here is our contact information for rebate issues: Telephone: 626-839-8488 Hours: M-F 9-5 PST email: [email protected]
