- Report: #693451
Complaint Review: GEMoney - Internet
Reported By:
Chris -
Nashua, New Hampshire, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
GEMoney
Internet, United States of America
Phone:
18663968254
Web:
www.gemoney.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GEMoney Lumber Liquidators card Automatically enrolled in "Debt Security" despite telling them I didn't want it Internet
I took advantage of 6 months free credit at Lumber Liquidators with their own brand GEMoney credit card. The first time I called the automated message mentioned something about Debt Security which alarmed me. I spoke to a representative immediately afterwards (on the same call) and was assured that I had not enrolled in anything.
When I got my first bill I was shocked to see that there was a charge to Debt Security 1 866 846 7991
I immediately called the GEMoney phone number ( 1 866 396 8254 ) to dispute this charge. They told me that I had to call the Debt Security number. I told them that I was reporting a fraudulent charge and they still told me to call the DS number. I tried to explain that I had never had any dealings with DS and that I had a card with THEM and that I wanted to dispute the charge. They were not interested in helping me.
This is a complete scam. I will NEVER use any product from GEMoney again and I advise you to steer clear. The only reason I used the interest free offer is because I had a good experience with a similar offer for a Jordans Furniture store card with HSBC.
When I got my first bill I was shocked to see that there was a charge to Debt Security 1 866 846 7991
I immediately called the GEMoney phone number ( 1 866 396 8254 ) to dispute this charge. They told me that I had to call the Debt Security number. I told them that I was reporting a fraudulent charge and they still told me to call the DS number. I tried to explain that I had never had any dealings with DS and that I had a card with THEM and that I wanted to dispute the charge. They were not interested in helping me.
This is a complete scam. I will NEVER use any product from GEMoney again and I advise you to steer clear. The only reason I used the interest free offer is because I had a good experience with a similar offer for a Jordans Furniture store card with HSBC.
2 Updates & Rebuttals
Lynn
This City,Illinois,
USA
Read what you agree to
#2Consumer Suggestion
Thu, February 10, 2011
On the 6 month no intrest agreement is a box that you obviously did not uncheck. Make the call silly.
GE Money Media Relations
United States of AmericaWe'd like to help - I'm from GE Money
#3UPDATE Employee
Thu, February 10, 2011
I'm sorry you're experiencing problems with your GE Money account. We'd like to help. Please email me at [email protected] with the following information:
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 021011_LL
For your security, please do not include your account number in your email.
Regards,
Nicole
GE Money
