- Report: #664889
Complaint Review: Generac Power Systems Inc - Waukesha Wisconsin
Reported By:
NHBill -
New Hampton, New Hampshire, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Generac Power Systems Inc
Waukesha, Wisconsin, United States of America
Phone:
Web:
www.generac.com
Categories:
Business Rating:
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Generac Power Systems, Inc Poor long term investment Waukesha, Wisconsin
My Generac 16K failed at about 4 years old and 72 hrs. run time, consisting mostly of weekly 15 min. exercise cycles. Dealer determined it was the rotor that failed, not an uncommon problem with that model, and urged me to submit a warranty claim with Generac.
Since the warranty had only covered the first two years of ownership, the only relief I could get from the manufacturer was the offer of a discounted price on the part, maybe their cost, at $585 and I'd be responsible for installation and earlier troubleshooting costs. I called a warranty claims rep at Generac to express disappointment with their offer, as the premature failure of the rotor was clearly due to either a design flaw or manufacturing flaw, and asked that they cover more of the repair cost, but got nowhere with that.
I'm disappointed with my return on an investment of about $5,000 for the generator and installation just four years ago. Cynical as I am, I was shocked at Generac's lack of regard for my satisfaction with their product after it delivered substantially less than expected.
There are much better generators manufactured by more responsible companies. Don't waste your money on a Generac.
Since the warranty had only covered the first two years of ownership, the only relief I could get from the manufacturer was the offer of a discounted price on the part, maybe their cost, at $585 and I'd be responsible for installation and earlier troubleshooting costs. I called a warranty claims rep at Generac to express disappointment with their offer, as the premature failure of the rotor was clearly due to either a design flaw or manufacturing flaw, and asked that they cover more of the repair cost, but got nowhere with that.
I'm disappointed with my return on an investment of about $5,000 for the generator and installation just four years ago. Cynical as I am, I was shocked at Generac's lack of regard for my satisfaction with their product after it delivered substantially less than expected.
There are much better generators manufactured by more responsible companies. Don't waste your money on a Generac.
