- Report: #1291015
Complaint Review: General Electric Appliances - Nationwide
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General Electric Appliances
Nationwide, USA
Phone:
15024524311
Web:
www.ge.com
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General Electric Appliances GE Monogram Appliances Have Appalling Customer Service Beware Rapid City, South Dakota Nationwide
I am writing to warn everyone out there not to buy a General Electric Monogram Fridge. They are about $12,000. I paid about $10,000 6 years ago.
My fridge has been fine until a couple of months ago and it just stopped cold turkey, no cooling whatsoever in the freezer or fridge. I called GE Monogram Concergie. They have a special line for consumers who spend such high sums for a fridge!! But it is of no help.
As it turns out, the cooling system is under warranty for 12 years! Whew! They provided me with a list of three authorized servicers in my area. The first two that I called said that they are authorized but that they refuse to repair GE monogram fridges because they are designed stupidly and GE does not pay them enough to repair them!! Finanally, the last one, A&E factory service, which is a Sears company, agreed to come after 2 weeks!! They came and diagnosed. We ordered parts all on GE, which took 10 days. They will not schedule another appointment until the parts come! Then I was able to get an appointment in 2 more weeks. We are going on 4 weeks and 10 days now friends. They came, changed those parts, said it was fixed. Next morning no cooling! Called them again, ordered a part, got an appointment another 2 weeks. They came and changed the part. Said it would work, again no cooling, and they wrote "unrepairable" on the ticket. So, after 6 weeeks and 10 days, I have an unrepairable, $10,000 fridge that I have had for 6 years!!
Many would say that this is a crime! I call it a HUGE RIP OFF and very unexpected for such a large company.
What would GE do for me?? Say sorry and offer me a $200 certificate toward the purchase of a new fridge! It is all I can do to keep for cursing right now!!!!
Please folks, do no buy GE.
