- Report: #1435365
Complaint Review: GetaRoom.com - Dallas Texas
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Author Confirmed
Why?
GetaRoom.com
3010 LB Freeway, Suite 1550 Dallas, 75234 Texas, United States
Web:
www.getaroom.com
Categories:
Business Rating:
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GetaRoom.com Consumer Club Inc RoomValues.com Hotel booking scam Dallas Texas
I was on line and tried to book a room with a hotel. Somehow, it transferred me to a third party's web site. I entered fields to get a quote of $152.11 noncancellable rate and clicked Continue. They, without ever disclosing taxes and junk fees, confirmed @211.20 per night. Note, I never hit a Buy or Purchase button!
I called them immediately to complain. Customer Service's accent sounded like third world - uh oh, do they even have assets that can be reached by US regulators? They said the Customer Service Supervisor was out and to call back the next day. This went on for 4 days. Seems like Supervisor is out every day. And she can't call me!. After repeatdly explaining this and saying it was unacceptable and would Not authorize credit card payment, they said they would refund the disputed charges. I asked when? Respone: after I check out. When exactly? More than 90 days after check out ... so credit charge could not be contested and they could renege on their deal to me. So, it appears their offer to make any refund is 100% fake. And they refused to send me an email to confirm their offer.
I am not an attorney so don't know if this qualifies as fraud or credit card theft (since I never authorized the purchase) or covered by some internet law or covered by racketeering laws since there appears to be collusion among third parties. But I will be polite and just call it a Scam.
I called Credit Card company immediately to explain that I never authorized this and to refuse payment. To me this is equivalent to credit card theft. But it is a "he said, she said" situation. How do I prove that I hit a Continue button without the scam artist's disclosure of taxes and junk fees? So, this far, Capitol ONE has charged my account and will investigate.
I also called the Hotel immediatly. The manager was nice. But she cannot refund the $$$ since the scam artist does not send the hotel money until after I check out (if ever)! They wil agree to cancelling the reservation - but the scam artist still would not agree to undo their fake purchase.
In any event, I strongly suggest you Stay Away From www.getaroom.com and the other aliases.
