- Report: #597912
Complaint Review: GetMyHomesValue.com - Internet Internet
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GetMyHomesValue.com
Internet, Internet, United States of America
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www.getmyhomesvalue.com
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GetMyHomesValue.com GMHV Force charge last month of cancellation Internet
I'm a Realtor and sign up for this service on March 31. When they rushed me to sign up, the red flag should went up and I should know better to check the RipOffReport first.
I called today to cancel the service because in all I only get 7 real leads (out of a total of 10, 3 are fake or bad) and I figure the amount per lead is too expensive. Today is April 28 and in all reasonable business practice, they should not charge me for the May subscription. But the guy at the cancellation department is very nasty saying that I must cancel before the 15th. When asked to speak with manager, he said there is no manager. I told him I'm not paying for May and he threaten to send me to collection agency.
I called today to cancel the service because in all I only get 7 real leads (out of a total of 10, 3 are fake or bad) and I figure the amount per lead is too expensive. Today is April 28 and in all reasonable business practice, they should not charge me for the May subscription. But the guy at the cancellation department is very nasty saying that I must cancel before the 15th. When asked to speak with manager, he said there is no manager. I told him I'm not paying for May and he threaten to send me to collection agency.
2 Updates & Rebuttals
Paul
Shirley,New York,
U.S.A.
Bad business practice
#2Author of original report
Sun, May 09, 2010
I only have 2 points to make in respond to the rebuttal:
1) Why are there so many complaints about this company? They must be doing something right I guess...
2) If a seller doesn't like my service for whatever reason and want an unconditional release to the listing agreement, I gladly comply simply because I want my clients to be 100% satisfy. Of course I'll find out the detail of his satisfaction and find a way to remedy the situation.
If GMHV is so proud about their product, there is no reason to cramp fee down our throat
GMHV
Lancaster,Pennsylvania,
United States of America
Paul Wong in Breach of Contract He Agreed To
#3UPDATE Employee
Fri, May 07, 2010
While GetMyHomesValue.com is sorry that Mr. Wong is unhappy with his subscription,, we have done everything in our power to help him find success with the service, the same as we do with all our clients - which is why over 85% of our clients renew their subscription with us month after month.
Please review the facts of our company and this situation before believing Mr. Wong's claims. We pride ourselves on helping real estate agents to increase their business efficiently and effectively. This rebuttal was put together because we stand by our service - if you have any concerns about our company, please contact us directly and we can provide you with references.
You can get more information on this situation at: http://www.getmyhomesvalue.com/Paul-Wong-Rip-Off-Report
Summary of Service:
GetMyHomesValue.com provides internet marketing to generate leads for real estate agents in zip codes iwthin their service areas. For a monthly subscription, you receive:
- All the leads generated in your zip code
- A verification team to try and contact leads to directly connect you over the phone, or at least verify that contact info provided is correct
- A free, personal website for his business
- A free automated followup system, also known as a CRM (client relationship manager) with several email drip campaigns already provided
- A personal support coach to help you utilize the system and provide advice/coaching on marketing
When an agent signs up, they are subscribing or contracting with our service - much the same way you get a contract for cell phone service - and just like any subscription services, there are cancellation policies to follow, which we are completely transparent about. All we ask is that clients contact us by the 15th of the month if they wish to be canceled at the end of that same month.
Unfortunately, Mr. Wong chose to disregard our cancellation policy and refuses to pay for his subscription for the month of May.
The facts are:
1. When Mr. Wong agreed to the Service, his sales representative was clear about our cancellation policies.
2. During his Welcome call (which we had to reschedule as he missed his first appt.), he reviewed the agreement and provided his electronic signature to the contract by clicking the "I Accept" button. The cancellation policy is very clear. Please visit http://www.getmyhomesvalue.com/Paul-Wong-Rp-Off-Report to see a screen shot of the contract and "Click to Accept" button.
3. Mr Wong, to date, has received 15 leads, with 8 of them verified by our team. He feels that is too expensive of a cost per lead, however he is not paying JUST for leads - he is also paying for his own personal website AND a CRM system he can use to automatically follow up with his leads.
In addition, anyone in real estate knows the average commission an agent can make on a closing. Even if Mr. Wong only sells ONE house from those leads in the next 3-6 months, it would pay for a whole YEAR of service, while Mr. Wong is unhappy about paying 2 months for the service he subscribed to, and agreed to follow the policies for.
4. The reason we request clients contact us by the 15th of the month is b/c we use several different marketing measures to generate leads in specific zip codes. Not all of them can be cut off which just the click of a button. The 2 week window gives us time to ensure all marketing is shut off for the areas we will no longer have agents in - after all, we don't want to generate leads if there's no agent to handle them!
Quite frankly, we could continue to list reasons why Mr. Wong's report is both erroneous and unfair to the company. As any real estate agent knows, a signed contract is binding - and Mr. Wong signed his contract agreeing to our policies. At this point, he is basically breaching his agreement by not paying for the month of May. We would love Mr. Wong to continue with our service, as we truly believe we can help increase his business and commissions. Of course, we'll settle for having our side of the story heard!
