Sharon
Alexandria,#2Consumer Suggestion
Fri, August 27, 2004
Because Giant Van Lines lost their license on August 2nd (and STILL does not have it back), they were kicked out of the AMSA. Add that to losing their BBB membership in 2002, plus all the complaints gainst the comapny, and you can see why Giant Van Lines should not be used. Movers USA is a BBB member. Howver, their report currently says "The Bureau's report on this company is being updated while the Bureau conducts further research or verifies important information. No report is available at this time." Maybe they've finally taken into consideration the complaints against thsis company, and it, too will be kicked out.
John
LAGRANGE,#3Consumer Suggestion
Thu, August 26, 2004
My wife and I were targets of this same type of scam by the same moving company. We moved from San Jose, Calif. and the results were very much the same but the costs were much greater and the time a lot longer. It took us a year befor we got most of our furnature delivered. It cost us $2,000.00 more, and we were forced to involve the Department of Transportation, for the little help they would give. If the right people get back in control of things, the rats are going to be running in every direction for dark corners to hide in, believe me!
John
LAGRANGE,#4Consumer Suggestion
Thu, August 26, 2004
My wife and I were targets of this same type of scam by the same moving company. We moved from San Jose, Calif. and the results were very much the same but the costs were much greater and the time a lot longer. It took us a year befor we got most of our furnature delivered. It cost us $2,000.00 more, and we were forced to involve the Department of Transportation, for the little help they would give. If the right people get back in control of things, the rats are going to be running in every direction for dark corners to hide in, believe me!
John
LAGRANGE,#5Consumer Suggestion
Thu, August 26, 2004
My wife and I were targets of this same type of scam by the same moving company. We moved from San Jose, Calif. and the results were very much the same but the costs were much greater and the time a lot longer. It took us a year befor we got most of our furnature delivered. It cost us $2,000.00 more, and we were forced to involve the Department of Transportation, for the little help they would give. If the right people get back in control of things, the rats are going to be running in every direction for dark corners to hide in, believe me!
John
LAGRANGE,#6Consumer Suggestion
Thu, August 26, 2004
My wife and I were targets of this same type of scam by the same moving company. We moved from San Jose, Calif. and the results were very much the same but the costs were much greater and the time a lot longer. It took us a year befor we got most of our furnature delivered. It cost us $2,000.00 more, and we were forced to involve the Department of Transportation, for the little help they would give. If the right people get back in control of things, the rats are going to be running in every direction for dark corners to hide in, believe me!
Karen Harrison
Jessup,#7REBUTTAL Individual responds
Fri, June 13, 2003
Ms. Sugarman, had contracted with our company for that day in December. Due to the delays caused by the weather and unexpected legnth of time other jobs were taking, we realized we would be unable to arrive at Ms. Sugarmans home at the scheduled time. Ms. Sugarman was given the option to cancel and receive a refund of her deposit. We were able to contact a company we do work with when we have had delays such as this one. Movers USA was able to complete the service. Our main concern was to move Ms. Sugarman. I was personally contacted by Ms. Sugarman asking about filing a damage claim and for any other issues she had. At that time I was unaware of the circumstances of her move. When Ms.Sugarman sent her claim to my office and Reviewed the facts I knew the needed to be submitted to Movers USA. I wanted to make the process easier for her by returning all of the necessary documents she submitted to us so she may forward them to the claims department at movers USA to process. I informed her they would address the all of the issues she had in her claim. If services are paid for and not provided compensation will be given. I told her to feel free to contact my office if she needs any further assistance in filing her claim. Ms.Sugarman has made no further contact with our office. Thank You Giant Van Lines Customer Relations Department
Larry
Washington,#8Consumer Suggestion
Thu, May 22, 2003
Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request. A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can me toll free at (866) 254-1792 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment. I can also provide you with information regarding your damage claim. Larry Herzig Surface Transportation Board E-mail- [email protected]
Larry
Washington,#9Consumer Suggestion
Thu, May 22, 2003
Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request. A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can me toll free at (866) 254-1792 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment. I can also provide you with information regarding your damage claim. Larry Herzig Surface Transportation Board E-mail- [email protected]
Larry
Washington,#10Consumer Suggestion
Thu, May 22, 2003
Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request. A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can me toll free at (866) 254-1792 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment. I can also provide you with information regarding your damage claim. Larry Herzig Surface Transportation Board E-mail- [email protected]
Larry
Washington,#11Consumer Suggestion
Thu, May 22, 2003
Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request. A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can me toll free at (866) 254-1792 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment. I can also provide you with information regarding your damage claim. Larry Herzig Surface Transportation Board E-mail- [email protected]