Complaint Review: GIbson TrustInc. - Pompano Beach Florida

My Story reads like all others ripped-off by these people. If thats what you can call them.I found Gibson Trust on the internet in search for a debt consoladation program in June. They seemed as good as any, promising finacial freedom and debt free life.

I was contacted within no time by a women named Janet Kaplan who I will say was quite the saleswomen. She worked me from the start. Easing my insecurity about going through the internet and promting the reliability of the program. She had my full confidence. She repeatedly asked me, "don't you feel great know that you on your way to a debt free life?" She was good.

I sent the "set-up" of $560 which was received in July 22. She reassured my that all my creditors would understand not receiving this first payment.Ofcousre when I called back after they received the payment for a question,a man named Ralph answered. I asked him If I could speak with Janet Kaplan. He replied he has never heard that name. That drew silent alarms to myself but I continued on and sent another payment of $560 on the 15th of August,assuring creditors this would be distributed very soon. Especially since I received an emailed statement from Gibson reflecting payment to all.

I sent another payment of $560 on the 15th of September.Another statement from Gibson was emailed reflecting distribution. All the while, I continued to recieve my statments from creitors not reflecting payment, which should have been two at this point. That disturbed me so I called all my creditors to find out to my horror no payment had been received. All of them confirmed this.

I started the immpossible task of contacting Gibson Trust to find out what was going on. This started on the first week of October. After many days and untold messages left I finaly got ahold of "customer service". She replied that she would call the "accounting debt." to do a "check trace." I told her I would not be sending another payment till this was straight. After a week of waiting and gut feeling, I knew I had been the victim of fraud.

I called all my creditors to explain this. They where thankfully understanding considering they have not been payed in three months. But they contiuned to accrue the late charges, putting me over a $1500 behind, destroying which was once a perfect payment history with them all.

On Nov 1st I contacted customer service again to tell them I was done with their scam and demanded all my money back. They replied I will have to send a letter of termination with notarized signature sent to the Board of Directors. I sent this letter explaining the whole situation and demand for refund, certified mail.

I called a week after confirmation of receival. I was in contact with Aundre. He confirmed the letter was received but not put in "priority" status so it would be 30 days before it would be addressed. I told him that was not an option. He agreed to handle it immediatly. He told me to call him back in two days and he will have it taken care of. This was on 8 Nov. I tried to call him back from the 3rd to the 11th at his extention of 130. Leaving approx. 10 messages. I finally got a hold of someone on the 11th in "customer service". After a long "hold" session, they said a responce letter had been sent out that day. I asked why Aundrea had not returned my calls. He replied that they just relocated buildings.

I gave it a generous two weeks of no letter to start my calling process on the 14th of Nov. It seems they have turned off their answering machine now because it will put you in a eternal loop.

My nightmare was confirmed when I came across this web site when I put in Gibson Trust,Inc. in a search. I'm far fron alone as it seems. From what I read in all the statements, we have enough to bring these people to justice and get our money back.

I contacted Shana Sakoff of the Florida Attorney Generals Office( her number is 954-712-4600, ext. 4742) who is in charge of Economic Crimes, confirmed that Gibson Trust is under investigation. She is sending me the forms to file my affidavit. It is essential to all involved to follow this process to build our case against these criminals.

In the end it seems my credit once perfect in know ruined. I am out over $1500. I have had to sell my vehicle in order to pay all creditors their money. Its not over though. If all come together, we will hopefully if anything, have our hard-earned money returned.

Brian

Fairchild AFB, Washington

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