Complaint Review: Gilbert Plumbing Co - Mesa Arizona

Turns out in December of 2009 this complaint was filed on RipOff Report against a plumber in North Carolina who admitted it was his work. You can see the complaint that somebody copied and pasted at http://www.ripoffreport.com/home-improvements/plumbing-service-co/plumbing-service-co-owner-mat-bd392.htm

This is a repost due to formating errors caused by this website.

anonymous is either a disgruntled former employee, competitor, or confused about who did their work. We do not stock nor have we bought or installed any American Standard faucets in the past 6 years.

When Gilbert Plumbing is called out to repair a leaking faucet, we have the training and parts to repair your faucet. We would never replace it with another faucet unless the customer asked us to do so or unless the faucet was so old that it was beyond repair do to mineral build-up inside the faucet that would cause the replacement parts to fail again in a very short time. anonymous states this faucet was practically new, so in 99% of the time we would simply replace a faulty cartridge. Nor do we store or sell used faucets because we would have to warranty it. We recycle any material that comes back from the field.

As for the bathroom, we have yet to run into a problem where a tub faucet wouldnt fit. Plumbing for faucets come in 3 sizes 3/8, 1/2", or 3/4".  A simple copper adapter and some copper pipe would allow a different size spout to work if there was a sizing conflict. If you purchase a faucet or fixture because that is what you like, we are more than happy to install it for you. We only have to look at it when we install it. You will be looking at it every time you use it.

Gilbert Plumbing prides itself on leaving your house in the same shape as we found it. We have testimonials on our website from real customers that attest to that. Our plumbers do installations in newly constructed houses, remodeled homes, commercial buildings, etc. We dont install faucets at crooked angles. You would also really have to go out of the way to build something that would cancel out hot water at a faucet. Most likely this is a water heater problem.

We log all our service calls and have no record of doing the job described above. If this was in fact our company that did shoddy work as described, anonymous would have filed a complaint with the Better Business Bureau.  Our BBB rating is A+ with no complaints in their 3 year reporting period. You can see that at http://www.bbb.org/central-northern-western-arizona/business-reviews/plumbing-contractors/gilbert-plumbing-company-in-mesa-az-97010295/. They could have also filed a complaint with the Arizona Registrar of Contractors for poor work, but they havent done that either. You can see on the ROC website that we have no open complaints, nor do we have any closed complaints. That information can be found here on the ROC website http://win.azroc.gov/forms/details.asp?license=258537.

Gilbert Plumbing is a family run business that has been serving the valley for over 40 years. If a customer is not happy with our work, we will do whatever it takes to make that customer satisfied with our service at no additional cost. We dont have to do that very often because we pride ourselves on our quality workmanship and employees. We have many repeat and referral customers. We work with some of the most exclusive homebuilders in the valley.

In closing, we would like to thank anonymous for filing this bogus complaint against us. It allows us to introduce our family to yours.

anonymous is either a disgruntled former employee, competitor, or confused about who did their work. We do not stock nor have we bought or installed any American Standard faucets in the past 6 years.

When Gilbert Plumbing is called out to repair a leaking faucet, we have the training and parts to repair your faucet. We would never replace it with another faucet unless the customer asked us to do so or unless the faucet was so old that it was beyond repair do to mineral build-up inside the faucet that would cause the replacement parts to fail again in a very short time. anonymous states this faucet was practically new, so in 99% of the time we would simply replace a faulty cartridge. Nor do we store or sell used faucets because we would have to warranty it. We recycle any material that comes back from the field.

As for the bathroom, we have yet to run into a problem where a tub faucet wouldnt fit. Plumbing for faucets come in 3 sizes 3/8, 1/2", or 3/4".  A simple copper adapter and some copper pipe would allow a different size spout to work if there was a sizing conflict. If you purchase a faucet or fixture because that is what you like, we are more than happy to install it for you. We only have to look at it when we install it. You will be looking at it every time you use it.

Gilbert Plumbing prides itself on leaving your house in the same shape as we found it. We have testimonials on our website from real customers that attest to that. Our plumbers do installations in newly constructed houses, remodeled homes, commercial buildings, etc. We dont install faucets at crooked angles. You would also really have to go out of the way to build something that would cancel out hot water at a faucet. Most likely this is a water heater problem.

We log all our service calls and have no record of doing the job described above. If this was in fact our company that did shoddy work as described, anonymous would have filed a complaint with the Better Business Bureau.  Our BBB rating is A+ with no complaints in their 3 year reporting period. You can see that at http://www.bbb.org/central-northern-western-arizona/business-reviews/plumbing-contractors/gilbert-plumbing-company-in-mesa-az-97010295/. They could have also filed a complaint with the Arizona Registrar of Contractors for poor work, but they havent done that either. You can see on the ROC website that we have no open complaints, nor do we have any closed complaints. That information can be found here on the ROC website http://win.azroc.gov/forms/details.asp?license=258537.

Gilbert Plumbing is a family run business that has been serving the valley for over 40 years. If a customer is not happy with our work, we will do whatever it takes to make that customer satisfied with our service at no additional cost. We dont have to do that very often because we pride ourselves on our quality workmanship and employees. We have many repeat and referral customers. We work with some of the most exclusive homebuilders in the valley.

In closing, we would like to thank anonymous for filing this bogus complaint against us. It allows us to introduce our family to yours.