- Report: #522731
Complaint Review: Global Payments Check Services - Internet
-
Author Confirmed
Why?
Global Payments Check Services
10705 Red Run Boulevard Owings Mills, MD 21117 Internet, United States of America
Phone:
8006384600
Web:
http://www.globalpaymentsinc.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global Payments Check Services Change rates on me, charge money for something that was not disclosed Internet
I do not know even know where to begin with this company. Ignorance, bad customer service, incompetence, everything in one...
I started my own insurance brokerage about 9 month ago and to file for LLC i was using legalzoom.com. At that time i was searching for a merchant service for checks. So one of the recommendations that I have gotten from legalzoom.com was global payments. For some reason I thought it was reputable company since it was endorsed by legal zoom. The gentlemen by the name of Stanley Shields (phone # 443-416-5984) that was helping me was nice and helpful and send me a quote mailers for the check services, explained the rates and i asked him send me over the contract. I looked over the rates signed the contract and faxed it back to him. A month later I get a bill for check services and credit card services with totally different rates that the gentlemen had on the contract. I contacted Global Payments about the issue and they ask me to fax over the original contract. After viewing the contract one of the customer service reps told me that Stanley used white out to change the rate on the contract and he no longer works for the company. So management agreed to lower the rates but not the level I was offered originally. So I already had bad taste in my mouth.
Second
They messed up on my credit card transactions 2 times. Deposited about $2000 of my money that i have charged on the credit cards to the previous owner of the business. It took 3 months and hours on the phone to resolve this issues. Two of my customers got charged 2 times for the same amount.
Third
It is a pure scam, this is the only company that does it out of 16 that I have called.
When you use their check service they charge you a percentage not only on processed but declined transactions as well. At one time I had to run a check 5 times before it went through so Global Payments charged me not only transaction fee but percentage of the check as well. I called the customer service and spoke to Anthony 1800-364-5856 ext 420. He told me it was in the contract and I do not see it anywhere in the contract. I asked to speak to manager, he said she is not available. Her name is Marcia, she has not been available for 3 days now..
Actually now I am thinking about taking them to court..
I started my own insurance brokerage about 9 month ago and to file for LLC i was using legalzoom.com. At that time i was searching for a merchant service for checks. So one of the recommendations that I have gotten from legalzoom.com was global payments. For some reason I thought it was reputable company since it was endorsed by legal zoom. The gentlemen by the name of Stanley Shields (phone # 443-416-5984) that was helping me was nice and helpful and send me a quote mailers for the check services, explained the rates and i asked him send me over the contract. I looked over the rates signed the contract and faxed it back to him. A month later I get a bill for check services and credit card services with totally different rates that the gentlemen had on the contract. I contacted Global Payments about the issue and they ask me to fax over the original contract. After viewing the contract one of the customer service reps told me that Stanley used white out to change the rate on the contract and he no longer works for the company. So management agreed to lower the rates but not the level I was offered originally. So I already had bad taste in my mouth.
Second
They messed up on my credit card transactions 2 times. Deposited about $2000 of my money that i have charged on the credit cards to the previous owner of the business. It took 3 months and hours on the phone to resolve this issues. Two of my customers got charged 2 times for the same amount.
Third
It is a pure scam, this is the only company that does it out of 16 that I have called.
When you use their check service they charge you a percentage not only on processed but declined transactions as well. At one time I had to run a check 5 times before it went through so Global Payments charged me not only transaction fee but percentage of the check as well. I called the customer service and spoke to Anthony 1800-364-5856 ext 420. He told me it was in the contract and I do not see it anywhere in the contract. I asked to speak to manager, he said she is not available. Her name is Marcia, she has not been available for 3 days now..
Actually now I am thinking about taking them to court..
1 Updates & Rebuttals
Mystery_meat007
chicago,Illinois,
U.S.A.
first and third
#2Consumer Comment
Wed, July 21, 2010
Well to the first: from a generally logical standpoint, if the contract had been whited out and rewritten, there's no way for them to know if it was the rep who altered it, or the business owner. So by them lowering the rate at all in your defense is probably more than most would do.
And to the third: There are 2 contracts, sometimes 3. Checks is 1, cards is 2, and if you lease equipment elsewhere, that would be 3. And in order for the check to show up into the system, one of 3 things had to happen: a. and approval, b. a decline, or c. a message of "pos call center" with a telephone number. For there to be no response of any of these for your terminal, yet it to enter the system to still be charged is physically impossible as the terminal needs to dial out through the phone line/DSL or cable modem in order to communicate into the server for a transaction to appear in the first place. Which would mean it was communicating and doing one of those (most likely decline or call center) and rather than accept the decline or call in for the voice approval, you chose to run it a bunch of more times.
I spent years programming equipment for a similar company, so I know exactly how the system works and it's just a matter of paying attention to what your doing/signing and reading. As a lawyer, I'd assume you'd have done either...
