- Report: #1406382
Complaint Review: Go Smart Moblie - Internet
-
Author Confirmed
Why?
Go Smart Moblie
Internet, USA
Phone:
1 877-582-7788
Web:
https://www.gosmartmobile.com
Categories:
Business Rating:
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Go Smart Moblie First they sent me a chip thats to big to fit my phone.When i called for refund they told me i will have to paid to ship it back to them 9700 NW 112th Avenue Miami, Florida Internet
I bought the gosmart chip online in August of this year. When i got the chip i seen that it was to big to fit my phone the first time i called and asked for a refund they told me that they where going to ship another box to me so i can ship it back for free because i told them that i shouldnt have to pay to send yall back the product especially when i wasnt happy with it in the first place. The representative told me to be expecting a return box n then once i sent the product back they would refund my money. This happen early September and i still haven't received anything from them. I called them today and spoke to a supervisor and he told me the complete opposite of what they told me the first time he's basically telling me that i have to pay to have the product ship back to them but i feel as if it wasn't my mistake it was theirs they need to pay for the mistake so they're keeping my money unless i pay to have it shipped back to them meaning the shipping fee which i would not have to pay if the product was up to par
1 Updates & Rebuttals
TF01
Florida,USA
Go Smart Moblie First they sent me a chip thats to big to fit my phone.When i called for refund they told me i will have to paid to ship it back to them 9700 NW 112th Avenue Miami, Florida Internet
#2UPDATE Employee
Wed, October 18, 2017
Hi Akira,
I am working with Go Smart Mobile and I have read your post in this blog. I know how this has been very frustrating. Please allow us to help you with your concerns. You can contact us via chat at bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Thank you.
Edzel
Go Smart Mobile
