#20
Tue, November 06, 2001
They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: The Fraud Chick Their relationship to the company: Consumer Suggestion Rebuttal: Judith, Isn't it awful when you plan months for a vacation only to find amenities offered by the hotel aren't available during your stay? There is something you can do that will most likely lead to some success. Write to: Golden Nugget Hotel 129 E. Fremont St. Las Vegas, NV 89101 Outline your complaints. Base your grounds on the amenities offered in the advertisement that weren't available during your stay. Leave out things that aren't their fault, like the fact that you flew after September 11th. Be professional, clear and polite. Don't be accusatory or petulant. Just be direct in what you expected but did not receive for your money. Don't use words like "interruption: or "inconvenience", those are viewed as negative. Instead, consider using phrases like "we were disappointed that the pool advertised was not available." or "we were dismayed to learn we had to take a van to the Mirage..." I suggest you ask for a one night's credit for your stay. You will most likely be successful. Make sure you give the dates of your stay and provide a daytime and evening phone number where you can be contacted. Good luck! The Fraud Chick