Complaint Review: Goldline - Clinton Ross - Nationwide

I had my wife read the Lisa Weedman GOLDLINE proposal since I have AMD and I am sight impaired and 74 yrs old. She cried saying that USA has only swindlers to save a salesmans commission by misrepresenting and recommending in an effort to diversify the 20 gold Swiss franc. She is Russian born 21 yrs younger than I am. She asked me if I got the 10% stated on the webpage which said something approximately like ask the account executive (Clinton Ross) for a 10% discount for first time buyers which I did and Clinton Ross said yes so I asked her to check the BUY STATEMENT and no 10% discount appears. This means that in the purchase of 20 gold Swiss francs the Webpage policy statement for a 10% discount for first time buyers was not followed, The level of incompetence to favor GOLDLINE by Clinton Ross rises to the level of malfeasance, misfeasance and/or nonfeasance I was offered a 10% discount by the new account executive if I bought more Swiss gold francs and by Lisa Weedman quickly as the first offer when she first called to settle my complaint to MONEY.ORG. She was not offering anything I didnt really merit on first purchase. It also seems that the 10% discount is available to anyone at anytime except for me as a first time buyer. I told Lisa Weedman to make me whole on the matter - the original platinum purchase should satisfy my wife and me. But now with Robert Fazio and the uncovered nature of felony and malfeasance there has emerged a new phase and the stakes have grown higher. When I sold the Platinum I called and the account executive Kosinski, said that he was busy but he would call me in about an hour No maybe 15 to 30 minutes I waited 3 hours then I called. He answered and gave a nervous laugh when he realized it was I. Later the woman Ms Enriquez corrected a mathematical error in GOLDLINEs favor and she said, The total should be 500 dollars more The level of ineptness and lack of basic skills by the account executives is awesome. Facts not in dispute TIMELINE 1) This was my first purchase and I saw GOLDLINE on Internet and called and was assigned Clinton Ross account executive. 2) My intention was to buy $70,000 of Platinum eagles and the money was wired to GOLDLINE. Negotiations began 10 May 2006. 3) Clinton Ross put high pressure commission salesman to sell me unwanted and inferior product for investment to diversify the 20 gold swiss francs with as it turned out later many lies 4) I bought after 15 ,minute harangue both Platinum eagles and gold swiss francs 5) 10% first time policy statement on Web requested by me but not given by GOLDLINE 6) Email and phone calls telling Clinton Ross one day later 11 May 2006 I was dissatisfied with the 20 gold swiss franc since it was an unknown factor and I couldnt determine its value online. He said I should find a 10 yr old computer whiz 7) I told Clinton Ross in Email and phone the next day12 May 2006 I wanted a refund as per webpage. He ignored all communication. 8) Policy statement on Web of GOLDLINE for refund no questions asked ignored 9) No statements by Clinton Ross or by high pressure diversify commission salesman nor JC LEE put forward by GOLDLINE 10) Timely letter of 12 May 2006 by me by Post sent to Joe Battaglia asking for refund of gold franc money and change of account executive copy 11) Of the two demands in the Joe Battaglia May 12th letter only a quick change in May of account executive from Clinton Ross to JC Lee implemented with JC Lee also touting with lies the gold Swiss franc although it was losing money while ignoring platinum which had increased in value. 12) Gold increases in value from my original purchase $692 to $744 and then to $833 November 2007 but Swiss Gold Francs lose 10,000 dollars when I ask to sell 13) Quick response by Lisa Weedman of GOLDLINE November 2007 when inquiry to ANA at MONEY.ORG by me about the meaning of numismatic 14) Timely letter of 12 May 2006 by me two days after purchase by Post sent to Joe Battaglia asking for refund of gold franc money and change of account executive copy furnished by me to Lisa Weedman 15) Lisa Weedman of GOLDLINE states she searched but could not find Letter of 12 May 2006 by Post to Joe Battaglia nor May 2006 Emails to Clinton Ross 16) No reasonable offer by Lisa Weedman to make me whole offered 17) Criticism by Lisa Weedman as GOLDLINE being trashed when complaint posted to RIPOFF.ORG Ongoing developments NOVEMBER 16, 2007: Robert Fazio of GOLDLINE has taken charge of my case and the matter has proceeded to Money.org MEDIATION conducted by ANA Member Services CONTACT PERSON Susan McMillan I have been in communication and sent variations of this letter and other letters about this matter to: 2 Florida Senators Mel Martinez and Bill Nelson My Florida congressman Ron Klein Attorney General Florida Attorney General California FTC SEC FBI Sixty Minutes Many fraud Attorneys others If the ambush of a first time buyer was not planned GOLDLINE showed poor investment insights - every broker has a basic, core obligation to make investment recommendations that are right for their clients. To intentionally provide advice that conflicts with a client's needs, wants or goals, may be a manifestation of investment fraud. GOLDLINE failed to provide the facts in a timely manner. A 15 minute unwanted and unsolicited harangue to diversify over the phone is not acceptable. GOLDLINE is also charged with providing ALL of the important and necessary information to a client about a particular investment decision. This was not done. Neglecting to include data, no matter how insignificant, taints the business relationship between broker and client, and leaves the consumer at a disadvantage. Federal and state laws are very clear in this area, asserting that a broker must be forthcoming with the truth. Promising on the Internet a 10% discount for first time buyers and not intentionally following through constitutes an Internet online felony according to the SEC at [email protected]. Robert Fazio phoned on about 5pm 21-Nov-07and said he would give a refund and I gave him my Scottrade wire instructions. He said he was losing 8,000 dollars Wow I thought, I would have gotten an 8000 dollar hosing if I didnt speak up. My wife got home about 11pm and asked was the amount of the refund discussed,. and I replied no. She said, Well we must remember that a refund is value for value received and we gave GOLDLINE strong 2006 dollars and we are now in a weak dollar situation. Luckily we know exactly how much our dollar was worth and that is 27 platinum eagles or its equivalent in todays dollars. SUMMARY OF PROPOSED REFUND 27 platinum eagles 1 oz shipped free of charge to my home. There is a differential in the amount paid for Gold Swiss Francs $34,877 - $34,369 = $508 ALL STORAGE FEES BE RETURNED.. $235.26 x 3 - $705.78 +$508= a total of $1,213.78 transferred to Scottrade account Id hate to find out what the FTC or SEC who levy fat fines would do if they caught GOLDLINE fudging and taking advantage of a client again. Robert Fazio and I put it on tape agreeing quickly after about 10 minutes to accept a restitution as a refund I said. "And I will need to notify ALL the agencies notified in complaint." She said .We must set it to paper. This is too complicated for tape and too many agencies are involved. Imagine sending tapes to each agency. In any case all agencies will be contacted by me and advised AFTER being made whole by GOLDLINE. Mt. Fazio did not agree with my definition of Refund So the matter is still open.