- Report: #1413593
Complaint Review: Grand Bahamas Cruises Vacation Villages Holiday Cruise Line P.O. Box 24885 Ft. Lauderdale Florida 33307 - Fort Lauderdale Florida
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Grand Bahamas Cruises Vacation Villages Holiday Cruise Line P.O. Box 24885 Ft. Lauderdale Florida 33307
P.O. Box 24885 Ft. Lauderdale, Fort Lauderdale, 33303 Florida, United States
Phone:
800 237 3503
Web:
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Grand Bahamas Cruises Vacation Villages Holiday Cruise Line P.O. Box 24885 Ft. Lauderdale, Florida 33307 Ian the manager of Vacation Villages, 954 389 7691Kevin1 800 237 3503 X 1235, Calvin X 1353, Allana Switch and Bate Time Share requirement Fort Lauderdale Florida
breach of or modification of my contract with Grand Bahama Cruises / Holiday Cruise lines, P.O. Box, 24885, Ft. Lauderdale, Florida 33307800 237 3603. The original contract was two parts, part one was an option to go to Disney and or Ft. Lauderdale; I opted for Ft. Lauderdale August 8 thru the 15th. When I arrived there I was directed to the visitors center that’s when I was hit with you have to attend an orientation at some dump called “Vacation Villages.” I was a tour date and time of Aug. 9, at 2 P.M. So in spite of how I was feeling, I went and when I got there they said that the young lady that scheduled me made a mistake and I would have to come back another day, I said no way, I had met my obligation as per your request and I have made other plans while I was in Florida. I spoke with the greeters at the front desk, who put me on the phone with the manager, Ian at 954 389, who stated he would take care of the matter. (He obviously gave me the run around).
When I got back to N.Y., I called Holiday Cruise Lines (who initially sold me the contract) at 1 800 237 3503 for their assistance and they stated that according to their records I had refused to go on the tour and that was nothing they could do unless I went back down for the a tour another time. I reached out once again to Ian and once again he gave me the run around. For the record I have and I am forwarding to all of the paper work from the when I visited the “Dump,” RE: Vacation Village and my hand written notes.
As to part two of the package, the cruise for December 9 thru December 16, 2017, it was for a round trip cruise on the Grand Celebration to the Bahamas staying at the Grand Lucayan Beach an all Inclusive Resort and Spa. (Which I am very familiar with and I specifically booked the trip for that reason). Not only did they want me to see the Time Share, they switched the hotel to the Wingham. They also recently informed that the cruise ship will not be available until the middle of January due to the previous hurricanes in the area. And if I could agree to a future date then they could accommodate me on a ferry to the Bahamas. The bottom line and the real issue was my having to go see a Time Share in order to get my cruise tickets, and note that this was never ever indicated to verbally or in writing when I purchased the original package, had this been the case I would have never purchased the package.
