Ryan
St. George,#2UPDATE Employee
Tue, May 29, 2007
First and foremost I offer an apology for the breakdown in service William obviously experienced. William, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 and is available 24 hours/7 days a week. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to William. Hopefully, I will hear from him soon so that we can get this resolved. Sincerely, Ryan R.