- Report: #259723
Complaint Review: GreatBuyUSA - Holtsville New York
-
Author Confirmed
Why?
GreatBuyUSA
889 Waverly Avenue Holtsville, 11742 New York, U.S.A.
Phone:
888-674-6296
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
GreatBuyUSA Failed to provide the product ordered or refund when requested. Ripoff UNITED STATES Holtsville New York
Ordered product from the company 3/27/07 and called to check on the status on 4/16/07 and Brandy H. told me the product could take up to six weeks to be delivered. Called again on 5/16/07 to ask where the order was and Lee H.told me it back-ordered. I cancelled my order with Lee H. and was told that credit may take 4 weeks to receive. I called to ask about the credit on 6/11/07 and Judy told me the computers were down, please call back. I tried to call back on 7/7/07 and telephone number was disconnected.
Order Information
Order number 1827
Order Date 3/27/2007 6:14:00 PM
Robert
Seattle, Washington
U.S.A.
Order Information
Order number 1827
Order Date 3/27/2007 6:14:00 PM
Robert
Seattle, Washington
U.S.A.
4 Updates & Rebuttals
Robert
Seattle,Washington,
U.S.A.
Media Syndication Global
#2Author of original report
Mon, July 23, 2007
I called the parent company of GreatBuyUSA, Media Syndication Global. I went through the phone tree and was unable to talk to a live person with any of the department options. When the message on the phone tree said, if you know your parties extension, dial it now, I dialed some random numbers Low and behold a real person answered the phone. I explained my situation and Adina at extension 4978 assured me that this is a real company and she would make sure my problem was addressed. A few minutes later I received a confirmation email of my contact with her as well as an email with a FedEx tracking number for my order. We received the item ordered four days later but nearly 4 months after the original order. The product was advertised as a Genuine Leather Rolling Ottoman but the only leather was on the top cover and was constructed with a bunch of small pieces of leather scraps sewn together. The body of the ottoman, I should say ottoboy or ottobaby because the thing is doll-house size, was made of the cheapest material and was not covered with leather, it was covered in vinyl. Four months after ordering this item we received a totally unsatisfactory product but at this point I am going to keep it as a reminder that, Buyer Beware.
Robert
Seattle,Washington,
U.S.A.
Parent Company Name
#3Author of original report
Tue, July 10, 2007
Media Syndication Global, LLC
Robert
Seattle,Washington,
U.S.A.
Parent Company Name
#4Author of original report
Tue, July 10, 2007
Media Syndication Global, LLC
Robert
Seattle,Washington,
U.S.A.
Parent Company Name
#5Author of original report
Tue, July 10, 2007
Media Syndication Global, LLC
