Goatfish
Kokomo,#2Consumer Comment
Thu, April 19, 2012
I am dealing with the same exact issue with Meijer Prepaid, same day card frozen and for the same reason..
I have contacted them over 9 times to deal with this and lost a days pay and almost missed my best friends funeral. I have faxed in the information but have no clue if they got it because no one answers or calls me back..
I also received my taxes 2 months ago and they are spent only money on the card is my payroll. What gets me is I have been with them 4 years and have my payroll deposited every month.
Someone from their company called me today but sadly I missed the call due to being away from my phone and have tried to call them back and got the voice mail again. I will happily fire them after I get my $ out so I can open a bank account.. I also want reimbursement for the $ transfer fees I have had to pay for to have family send me $ and the days pay I missed.
Good Luck I know how frusfrustrating this is
Ashley
springfield,#3Consumer Comment
Wed, April 11, 2012
After you get this mess cleared up, fire them. Go to a real bank and get a checking/savings account with a debit card. This won't happen at a real bank, there are laws and protections in place for your money. These sorts of pre-paid debit cards were not intended to be used as savings accounts and to replace banks. You are finding out why people do not use them as such.
kwandobe
Grand Rapids,#4Author of original report
Tue, April 10, 2012
It is my card and it was my tax return that was direct deposited into the account. The name on my card and the name on my tax return are identical. Wish the names didn't match so I could see some reasoning behind this. Plus I've had my return for over two months before they decided to freeze my account. I could have pulled it all off, instead I was trying to save my return this year and add to it so I just kept it on my card.
What's insane is that I've had literally no money for 6 days now. I'm borrowing money to send them the documents they need and borrowing money for gas and food, etc. What would I do if I didn't have people to help me? That's the whole point of my rip off report. There are families somewhere going hungry and homeless because of this trash. What would have been nice is if they would have warned us this could have happened, either by mail or on their website during tax season. Also it would have been nice to have received a letter with instructions rather than having to deal with a bunch of CSR's that don't know their head from a hole in the ground.
What's worse is I have direct deposit through work, which the first ever CSR I talked to told me that direct deposits wont even go in because the account is frozen. So they forced me to take a pay card through work, now they just lost my direct deposit and a customer.
Good job Green Dot!
Ashley
springfield,#5Consumer Comment
Tue, April 10, 2012
They need your information to verify your account. As you said, they already have the information they just want to see physical copies to validate the information.
Is this tax refund your tax refund or someone else's? Is the card in your name only?
often when this occurs its because someone had another person's tax refund deposited to their card or they deposited their tax refund to a card not in their name. I've even heard of it happening with a joint account. The reason is that its against IRS regulations to deposit a tax refund in to an account that the names don't match. I'm willng to bet there's a problem with your name on the card not matching the deposit somehow.