- Report: #1215259
Complaint Review: Guthy-Renker - Santa Monica California
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Author Not Confirmed
Why?
Guthy-Renker
3340 Ocean Park Blvd Santa Monica, 90405-3204 California, USA
Phone:
(888) 651-6602
Web:
http://www.guthy-renker.com/
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Guthy-Renker Perricone MD Read the Fine Print Santa Monica California
This report is basically about Guthey-Renker's billing/shipping practices.
Whenever you place an order online to try out one of their products, the only way you can place an order is to agree to their "Terms & Conditions". However, buried in the terms & conditions, you also agree to receive continuous shipments every 90 days (the 1st shipment arrives within 30 days of your first order).
You cannot order their products unless you agree to their Terms & Conditions. I think it's unfair to not give consumers the option to "Opt in or out" of continuous shipments when you place your initial order.
In addition, the only way you can cancel their continuous shipments is to call their 1-800 phone number. Guther-Renker (despite being a very successful large business) does not have the software technology to allow consumers to go online and cancel your account. However, they do have the technology to allow you to update the frequency of your shipments. Hmmmm that sounds very convenient for them.
