- Report: #1431241
Complaint Review: Gutter Shutter (Cincinnati) - West Chester Ohio
Reported By:
Gregg -
Cincinnati, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Gutter Shutter (Cincinnati)
11820 Kemper Springs Dr, Cincinnati, OH West Chester, 45240 Ohio, United States
Phone:
5136714000
Web:
guttershutter.com
Categories:
Business Rating:
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Gutter Shutter (Cincinnati) Customer Service - no such thing! West Chester Ohio
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On the wettest day of the year, the newly-installed gutter pulled away from the house! When I called the service number, it went to voice mail. I went to the Cincinnati Home and Garden Show, which happened to be the same weekend, and spoke directly to the sales person who put me in touch with the CEO, Shannon Turner. She simply did not care that the problem had occurred, told me she would have someone "look into it" on Monday, two rainy days later.
On Monday, I was called by Jim, the service manager. (I had had one earlier problem with the installation and it took 4-5 calls to voicemail before I reached an office staffer who told me he was in the office and available...apparently just not responding to calls.) Jim did assure me that a guy would come out and look at my problem. However, he simply does not care that the the problem occurred at all and has no interest in improving customer support. I recommend you look for another product. This one is a costly, frustrating headache.
