Xhaircuttery Worker
Jacksonville,#2UPDATE EX-employee responds
Sat, December 06, 2008
Sarah, I used to work at Haircuterry and I'm sure you probably already called the corporate # --- ??? The usual protocol is that you leave a message (which you stated you already did and with no response) and that information is supposed to be forwarded to the district leader of your area. He/she is supposed to contact you and resolve. Also the situation with your jacket should also be resolved. At my salon we had to replace a customer's shirt because the shampoo bowl had dye on it and ruined their shirt. It would be helpful to know the store ID # (that # is always printed on your receipt, usually 4 digits). It's not mandatory to have that ID # but helpful..you can also call the store and ask for their store ID #. My recommendation is to recall the # 703-269-5400 and try to get thru to the human resources dept.. I know that sounds crazy but you will at least talk to a live person and not a voice mail. Or the best advice would be to send a certified letter to the owner, Dennis Ratner. Trust me, that letter will be intercepted quickly but you should definitely get a response..Good luck!!! Linda
Cat
Hendersonville,#3Consumer Suggestion
Fri, November 14, 2008
You need reciepts for you jacket or some proof of how much it is worth because that needs to be part of your suit against them. Follow through on this and next time insist on a mirror. I had a salon do something similar to my hair and I had taken in a picture and the hairstylest ended up cutting it so short I looked like I had just had a buzz cut! I never went back and now I have been at the same stylist for 20 yrs, so they lost a good customer . Thing is when I switched, so did my entire family! So sometimes the only way to get them is in the pocketbook!
Robert
Irvine,#4Consumer Comment
Fri, November 14, 2008
You may need to go after the Hair Stylist and the Owner. This is because a lot of Salons only "lease" a space to the Hair Stylist and may not be ultimately responsible. So first before it gets too late if you don't already have pictures of your hair get some to use as evidence. 1. Send both individual letters stating your request for them to pay for the damages. Make sure these letters are by Certified Mail with Return Receipt. This would include the cost of the jacket, the hair cut, and possibly even the cost to make your hair right. Let them know they have 14 days to "make it right" or you will file suit, at which time you will include court costs also. Send them by Certified Mail with Return Receipt to the Salon. If you know for a fact that the Stylist is an employee, or is just "leasing" the space you can skip sending the letter to the other person. 2. If after 14 days they did not give you a satisfactory resolution go to your local court house and file a Small Claims Case against both parties. In court you will have your receipt from the Salon, pictures of your hair and the jacket. You will also have the Certified Letter that shows you gave them the opportunity to make it right before you filed suit. While nothing is guaranteed it sounds like you have a very good case against them.