- Report: #1272375
Complaint Review: Harbor Freight - Internet
Reported By:
Appalachian Son -
Oakland, Maryland, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Harbor Freight
Internet, USA
Web:
harborfreight.com
Categories:
Business Rating:
(0)
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Harbor Freight Bunker Hill Safe - no replacement key Internet
Bought a 1.5 cubic foot safe. The box itself is exactly as advertised. It is a no frills low-end safe with no pretense to being fireproof or water resistant. Harbor Freight delivered it in about four days for a few dollars despite it weighing somewhere around fifty pounds, maybe more. For the delivered price the unit itself is hard to beat.
As background I own two additional low end floor safes, Sentry brand and First Alert, both of which provide replacement keys quickly at nominal cost.
The ripoff is there was no positive notice replacement keys are not available. In fact the customer service rep assured me replacement keys would be available. After repeated calls refusing to take no for an answer a manager came on the phone to tell me Harbor Freight stopped providing replacement keys "for my own security", one of the most heinous lies a customer service manager ever told in the United States.
After being challenged with facts that Sentry, First Alert, Paragon, and Best Choice all provide replacement keys at nominal cost and cursory verifications, the Harbor Freight manager said that is what they have to say.
Do not buy security items from Harbor Freight. Your local hardware store's first response will be more honest and the service can't possibly be any worse.
2 Updates & Rebuttals
Interesting question
#2Author of original report
Tue, December 08, 2015
Availability is the sole issue.
Why is a change of subject. Learn to avoid changing the subject and quality of life goes way up.
ramjet
Michigan,USA
Question
#3General Comment
Mon, December 07, 2015
The only question I have is - why in the world do you require so many 'replacement keys?" That seems odd to me, can't you put the key in a secure place?
Something odd about this.
