We own two Harman Coal Stoves: a TLC-2000 and SF-250. We live in a very cold climate, and burn the stoves 24/7/365. In the past year I have burned over 15 tons of coal heating our home.
Joe
Fort Myers,#2Consumer Comment
Mon, December 05, 2016
I too am a victim of Harman stoves horrific customer service.
Last year I bought a TL2.6, their mid sized wood burner.
There are 5 gaskets in this stove, and I wanted to get factory original replacements to have on hand.
My "dealer" is a screw up operation, and they still don't hve them after 6 weeks. I contacked Harman directly, and they basically told me that I must get them off of my dealer that is both incompetant, and a 100 mile round trip to go visit. In essense they told me to go to hell.
Last week after one of the very first burns that I had done in this stove I notice that there was a fire brink that was out of place. I have written them twice on thier help desk softare that keeps track of corespeondence. It's going on 10 days and I have heard nothing.
Think carefully before doing business with a company like this.