- Report: #861675
Complaint Review: Henry Brown GMC Buick - Gilbert Arizona
Reported By:
Susan -
Gilbert, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Henry Brown GMC Buick
1550 E Drivers Way Gilbert, 85297 Arizona, United States of America
Phone:
Web:
www.henrybrowmgmc.com
Categories:
Business Rating:
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Henry Brown GMC Buick This finance department is corrupt... STAY AWAY! Gilbert, Arizona
The sales department was excellent, no hassles or harassment. However, their finance department is seriously corrupt. They tried to tell my husband and I that they couldn't get us approved through our credit union as we requested even though the sales individual had been telling us all day that we had been approved through our credit union. They stated that they tried multiple other banks as well but "no one would touch us."
They did however, get us financed through the company they work "directly" with, Ally Financial. In disbelief that our credit union denied us we purchased the vehicle through Ally as we thought this was the only bank that would finance us.
When we got home from the dealership with the vehicle something just was not feeling right about the information that was given to us. The next morning we contacted our credit union as we couldn't believe they denied us (we both have good credit). Interestingly, we learned that this was not the case. The finance department at Henry Brown GMC had not even sent the loan application to our credit union and they didn't deny us. (We specifically told the sales department and the finance department that we wanted the vehicle financed through our credit union.)
While on the phone with our credit union we processed the loan application ourselves and instantly got approved with a significantly lower interest rate to boot. Henry Brown GMC misrepresented information to achieve financial gains by closing a loan out through "the company they work directly with."
We immediately contacted the dealership with our complaints. We demanded the appropriate paper work to complete the loan process with our credit union, which they did provide for us. However, they still processed the other loan as well and excepted the loan funds from Ally even though they knew we were not using that company. The dealership then tried to tell us that "maybe" next Tuesday or Wednesday they would write a check to pay off the loan with Ally and overnight it to them. This was not acceptable to me and I made that known. The loan with Ally has allegedly been reversed. Don't believe ANYTHING this finance department tells you! DO NOT finance anything through them! They will scam, lie and cheat you!!!!
They did however, get us financed through the company they work "directly" with, Ally Financial. In disbelief that our credit union denied us we purchased the vehicle through Ally as we thought this was the only bank that would finance us.
When we got home from the dealership with the vehicle something just was not feeling right about the information that was given to us. The next morning we contacted our credit union as we couldn't believe they denied us (we both have good credit). Interestingly, we learned that this was not the case. The finance department at Henry Brown GMC had not even sent the loan application to our credit union and they didn't deny us. (We specifically told the sales department and the finance department that we wanted the vehicle financed through our credit union.)
While on the phone with our credit union we processed the loan application ourselves and instantly got approved with a significantly lower interest rate to boot. Henry Brown GMC misrepresented information to achieve financial gains by closing a loan out through "the company they work directly with."
We immediately contacted the dealership with our complaints. We demanded the appropriate paper work to complete the loan process with our credit union, which they did provide for us. However, they still processed the other loan as well and excepted the loan funds from Ally even though they knew we were not using that company. The dealership then tried to tell us that "maybe" next Tuesday or Wednesday they would write a check to pay off the loan with Ally and overnight it to them. This was not acceptable to me and I made that known. The loan with Ally has allegedly been reversed. Don't believe ANYTHING this finance department tells you! DO NOT finance anything through them! They will scam, lie and cheat you!!!!
4 Updates & Rebuttals
Auto Dealer Fraud Investigator
Scottsdale,Arizona,
United States of America
Put the bank to the test this way.......
#2Consumer Comment
Mon, April 02, 2012
So you think their "Banking Department" Is OK. try to see if they pass this test.
Ask you auto lended for the "Accounting Spread Sheet" related to YOU DEAL!
I bet they will not show it to you. Ask for the "Rate Sheet" from your LENDER ! I bet they will not give you a copy. Ask for the "Approval or Conditions" terms from your lender. I bet they will not give you a copy.
Ask your dealer what was the "Dealer Pack" amount charged to your car deal.
call up Toyota Motor Corp and ask for the copy of the RDR records. You need a copy of the RDR records to find out the "Date of In Service" If they sent false RDR date of inservice your new car warranty might have a shorter life. they one day YOU will get a FAT SURPRISE...
Also, try to get a copy of the Payable GROSS SHEET. You might find out you paid the sales REp a lot of money. How much was the "Doc FEE" ???? many states have limits on the amount that a dealer can charge you. Smoe states the limit is ONLY $55. I bet you paid $399.
Steve
USAAlly should be pretty helpful..
#3Consumer Comment
Mon, April 02, 2012
I do not know about their loan department, but their banking department is WONDERFUL. And you can call them 24 hours a day, and the wait is never long, AND you will be talking to someone state side.
I know this sounds like an ad for them, but what can I say? They are awesome!
John
Memphis,Tennessee,
U.S.A.
Do The Up-Front Work
#4Consumer Suggestion
Sun, April 01, 2012
Just have a pre-approval from the credit union. Cuts through all the BS at the dealers F&I. If they refuse to accept it, just walk. YOU are in control. These days most dealerships get their highest profits from used car sales and shop repairs. Shop around beforehand and save yourself much grief.
Auto Dealer Fraud Investigator
Scottsdale,Arizona,
United States of America
Controling the point spread. Increasing the BACKEND GROSS also.
#5Consumer Comment
Sun, April 01, 2012
Most auto dealers have very strong sales people working in the F&I department because that's where most of the profit is made in auto deals. You and many others need to learn more about "Point Spread" Lets say your contract that you signed says your interest rate is 9% and the dealer sent your credit info to many banks and found a lender that would give them what is called a "Buy Rate" of say 4.5% Now you contracted with the dealer at 9% but maybe the dealer got your loan bought at 4.5%. That info called the "Buy Rate" will never be told to you The difference is called the 'Spread" = 4.5% difference goes from the bank to the dealer.
In Short a car buyer buys a car and the auto lender agreed to 4.5% and the dealer marks it up on YOU to 9%. Call up your current auto lender and ask for a copy of the credit app they have in your file. tell them your dog chewed up your address book and you need some info off of the credit app the have in your file to rebuild your address book.
Now go to this rip Off Rip Off Report and read it REAL GOOD. I helped this lady get out of her bad car deal.
reading it real good will help you do some needed home work on your deal. trust me I know what I am talking about. Attorneys hire me to help them review documents that dealers will NEVER LET you the car buyer EVER SEE.
Now Read the Below Rip Off Report REAL GOOD!
http://www.ripoffreport.com/auto-dealers/midway-chevrolet/midway-chevrolet-phoenix-sco-8em7c.htm
