Complaint Review: Heritage Warranty Insurance Dealer Services - Lincoln Nebraska

I use to work for the auto warranty company in Plantation, Fl you are correct about the scam. They make about $250,000 a week in deals scamming elderly people and individuals who have brought vehicles. They purposely target older individuals because of vulnerability. I quit because the environment was completely unprofessional, there are no background checks for employees, there are convicted felons who have disclosed to me that they steal credit card numbers and information from individuals. I was absolutely shocked how they taught us in training how to treat customers. We were told to hang up if they ask for a supervisor, curse them out if they get upset, and lie to them saying we are going to take there name off the list. I only stayed for a week. I'm an honest person and it was unbearable hearing people as old as 93 begging and pleading for the phone calls to stop. I'm going to inform my local tv station, this place needs to be shut down. We read from scripts, lying about how long we have been in business and that we are affiliate with numerous manufactory and dealerships nationwide and in Canada. We even have to lie about what we cover for people's cars. On top of these issues they were extremely prejudice towards three new employees whom are gay. Management openly criticize and ostracized these guys about their sexual preference. The result was they quit after a few days. They allowed employees to partake in gay bashing and made it uncomfortable for them to work there. So on top of selling scams we have a horrible work environment. Anyone who needs employment can be hired without background checks. We have several convicted felons working there. At least two individuals have disclosed to me that they were convicted of a felony, one said he killed someone with his vehicle and his license is forever revoked. The other one wouldn't not speak about his conviction but I later learned from another employee that he molested a child. That was it for me, being a victim of molestation myself I could no longer work for a company who not adequately do background checks of people. I had to quit. The company uses an auto dialer system in which a recording is played and you have two options; press one for a rep, or two to be taken off the list. Pressing one for a rep, we basically ask you for your make, model, mileage, and year of your vehicle. Afterwards we start the lying immediately, asking for your number just in case we get disconnected, when we really are pulling information about you through whitepages.com. We read from scripts telling ALL customers that there vehicle warranty has expired even if they brought a brand new vehicle. We may be based in Plantation,Fl but the number we have on everyone's caller ID are from Detroit, Michigan. They tell us to sell urgency, to lie and tell the customer that your manufacture and dealer of your vehicle informed us that your warranty has expired and that this your last and final call(which it isn't). $50 bucks a deal. When people try to cancel them, they still charge their credit cards. I have several people nationwide whom have protested to this and are trying to take legal action to no avail because the number is untraceable. They won't sell to anyone in Florida because they fear being found. Even the number is bogus, for Miami the only area code being used are 954, 305, 754, and 561. When a customer asked me where our location was and I informed her, a closer yelled saying how we aren't suppose to tell and if they ask avoid answering or hang up. The quality of people, services offered, and that sense of urgency is bogus!!! Please people be smart, if you want an extended warranty speak with your dealership first because I quit this job because of the obvious scam we were taught to do to innocent people. If you see this information on your phone RUN!!!!! I'm not vindictive or malicious in any way, I chose to leave, I have nothing to gain from this, but people should be informed with valuable knowledge about telemarketing schemes, I hope I can save a few individuals time and money. LINKS TO RELATED SCAM STORIES FROM THIS COMPANY: http://www.seattleweekly.com/2008-01-23/news/an-auto-warranty-scam-leads-to-a-solicitation-pile-up.php http://www.ripoffreport.com/rebuttalForm.asp?id=172507 http://www.ripoffreport.com/reports/0/235/RipOff0235793.htm http://www.ripoffreport.com/reports/0/260/RipOff0260316.htm PHONE NUMBER: 313-692-7192 LOCATION: PLANTATION, FL 33313 ADDRESS: 6600 NW 16TH ST COMPANY NAME: US AUTO WARRANTY/EXTENDED AUTO WARRANTY/DEALER SERVICES /FIRST WARRANTY GROUP

I had a similar problem. Bought a 2002 F150. Had it for 2 years, traded it in on a 2004. I had purchased an extended warranty THROUGH the dealer, from which I bought the 2002. Got the mileage cert. from the new dealer and took it back to the first dealer. A month went by, didn't hear a thing. Called Heritage, now this was in May of 2004, so I don't know who owns what now, but they were very good. They told me the dealer hadn't submitted the paperwork. I found the guy I called and left a message to, to be nice and a professional. He called me back the next day with all the info I needed. It was the first dealer dragging his feet. So I'd be looking hard at the dealer that sold you the car and the warranty. Heritage had a web site.

Heritage does not respond to complaints. I was not a "third party." I am the party complaining and no last names were given when I called nor would they refer me to any agent with a full name or allow the name of their president to be given out. I then sent a certified letter requesting an official rejection letter regarding my claim. My letter was signed for and 5 weeks later, I'm still waiting for a rejection letter so that I can show I did, indeed, try to mediate the matter and Heritage chose not to mediate. I fully intend to see them in court. They simply failed to uphold their warranty agreement with me. It's really fairly simple; the repair was covered, they refuse to cover it. They figure if they make it difficult, people will give up. They are wrong.

As readers are aware, the truth is the absolute defense to any claim. Heritage Warranty Insurance, RRG would further explain specific facts of a situation, but doing so raises certain privacy issues. Heritage can only respond directly to customers and cannot discuss personal account or claim information with third parties. This is important for readers to understand since they will only have the opportunity to hear part of the story. Heritage readily addresses customer concerns. We have a fully staffed and trained customer service department dedicated exclusively to researching and answering customer questions, as well as, a claims department responsible for adjudicating claims according to the service contracts. Heritage further protects its customers by utilizing independent inspection companies throughout the United States to verify the vehicle failure(s). In the event a customer disputes a claim, Heritage fully explains the claim and/or re-examines it to assure it was properly adjudicated according to the service contract verbiage and state regulations. It is important for a customer to contact us directly with their questions, as we cannot address what a customer fails to bring to our attention.

Heritage just sold their company. They do not give out names when you call their claims department because they know it would be very difficult to serve them without an actual name. A number of stories regarding thier "difficulties" has been covered in the Lincoln Journal Star by d**k Piersol. They recently lost a lawsuit to the tune of $855,487 for violating business agreements with an Arizona service contract provider. Whoever is writing these rebuttals, well, they obviously work for Heritage. According to him, Heritage is never wrong. The new presidents name is Larry Roseberry. Other officers are Peter Knolla, Ron Uhing, Steve Goodrich and James Daubert. I've sent in a request to the Secretary of State, Nebraska for a record of Good Standing. I'll share any information with anyone interested in getty this fraudalent, shoddy, creepy company. Good luck in your lawsuits!

Your complaint is with the dealership that sold you not Heritage return to the franchise to demand your money back. From your acknowledgment to waiting 30 days to file a claim it appears either the dealership and or you may have conspired to defraud the insurance company. IF it was the dealership's idea demand your money back!