Complaint Review: Heritage Warranty - Dublin Ohio

I have been told by Ken Hilliard of Heritage (614-358-1500 ex 4134) and others that their assetts were frozen by the State of South Carolina. Apparently another lie by Heritage to avoid payments to those of us who have them coming. According to the S.C. Dpt. of Insurance, no money has been frozen. Heritage can pay claims and conduct buisness as usual. No funds have to be released by the state or any other government agency. As of today, October 7, 2007 Heritage is only under investigation for not paying for repairs that they authorized I also thought this was true due to the buzz about Heritage. But after talking directly to the state, I found this is not the case. The state of S.C. isn't going to take any more crap from Heritage. Call Mrs. pagent and tell her your problem with Heritage WE AREN'T GETTING REINBURSED BECAUSE HERITAGE DOES NOT WANT TO PAY..... PERIOD... IF HERITAGE OWES YOU MONEY FOR AN APPROVED CLAIM AND THEY WILL NOT PAY. 1. CONTACT SAHARA PAGENT AT THE SOUTH CAROLINA DPT. OF INSURANCE 803-737-6268 THIS IS A DIRECT LINE TO HER. SHE WILL HELP YOU. 2. CONTACT THE OHIO STATE ATTOURNEY GENERALS OFFICE 1-800-282-0515 AND FILE A COMPLAINT AGAINST HERITAGE. 400 METRO PLACE N SUITE 300 DUBLIN OHIO 43017 PHONE NUMBER TO MR. EL ZAYN'S OFFICE 614-358-3605

here is the reply I received from better business bureau The Better Business Bureau (BBB) has made attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. Your complaint is against a company that is not a member of the BBB, and therefore has not agreed to work with the Bureau in order to resolve complaints. This complaint case has now been closed as an UNANSWERED complaint in their file. The BBB develops and maintains Reliability Reports on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you directly and resolved this complaint, please notify the BBB immediately. A summary of this complaint case can be seen at the following website address: http://kansascity.bbb.org/complaint/view/99224053/c/x3y7y4 . Sincerely, Better Business Bureau Complaint Department

here is the reply I received from better business bureau The Better Business Bureau (BBB) has made attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. Your complaint is against a company that is not a member of the BBB, and therefore has not agreed to work with the Bureau in order to resolve complaints. This complaint case has now been closed as an UNANSWERED complaint in their file. The BBB develops and maintains Reliability Reports on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you directly and resolved this complaint, please notify the BBB immediately. A summary of this complaint case can be seen at the following website address: http://kansascity.bbb.org/complaint/view/99224053/c/x3y7y4 . Sincerely, Better Business Bureau Complaint Department

here is the reply I received from better business bureau The Better Business Bureau (BBB) has made attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. Your complaint is against a company that is not a member of the BBB, and therefore has not agreed to work with the Bureau in order to resolve complaints. This complaint case has now been closed as an UNANSWERED complaint in their file. The BBB develops and maintains Reliability Reports on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you directly and resolved this complaint, please notify the BBB immediately. A summary of this complaint case can be seen at the following website address: http://kansascity.bbb.org/complaint/view/99224053/c/x3y7y4 . Sincerely, Better Business Bureau Complaint Department

here is the reply I received from better business bureau The Better Business Bureau (BBB) has made attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. Your complaint is against a company that is not a member of the BBB, and therefore has not agreed to work with the Bureau in order to resolve complaints. This complaint case has now been closed as an UNANSWERED complaint in their file. The BBB develops and maintains Reliability Reports on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you directly and resolved this complaint, please notify the BBB immediately. A summary of this complaint case can be seen at the following website address: http://kansascity.bbb.org/complaint/view/99224053/c/x3y7y4 . Sincerely, Better Business Bureau Complaint Department

I bought my car in 2005 and have almost 6 months left on my contract with Heritage. I too have called the claims office and received the same information, the check is in process..dont know when. I didnt get a contact # for Heritage either although I did find out that are no longer in Nebraska they have moved to Columbus, OH and still dont have a contact name or number. Although I did get my car dealer to get ahold of their sales person who was selling the Heritage contracts at the time and of course he doesnt work there anymore...although he has had many complaints in regards to Heritage. He has advised everyone to contact the Insurance Commissioners office for your state and file a complaint they send a letter to Heritage they have 15 days to respond by law and apparantely they have been cutting checks real quick to avoid confrontation with the Insurance Bureau. I contacted the Insurance Bureau and they said the complaint needs to be filled out and then send a copy of your warranty contract (email is better). So that is what I am in the process of doing right now and hopefully this will be resolved. The company that worked on my car in 3/08 still has not been paid (5 months) no payment. WTF!! Anyway, this is my rebuttal. Thanks Alison Spokane Valley,WA