Brad Stone
Provo,#2REBUTTAL Owner of company
Wed, July 16, 2008
Heritage values all of its clients, especially those with concerns or complaints. It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. In most cases Heritage goes beyond what is fair for the company and errs on the side of the displeased client. There is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so. If you want to know the true character and integrity of Heritage Web Solutions, I would invite you to review our record with the Better Business Bureau. Heritage Web Solutions is a company with over 15,000 clients. In our entire history as a company, we have had less than 1% of our clients complain to the BBB. More remarkable, Heritage does not have one single unresolved BBB complaint. To review Heritage's record with the BBB, please check with the Utah BBB - Utah.bbb.org. With that said, I invite all who have concerns or complaints to please communicate with me directly. I will do my utmost to make sure Heritage resolves your concerns to your satisfaction. You can reach me by e-mailing [email protected].